Job Title: Guest Relations Executive (GRE) Real Estate
Company: Inspira Realty
Location: Bandra (Reclamation)
Reporting To: Site Head
Job Summary
The Guest Relations Executive (GRE) is responsible for creating an exceptional first impression for prospective homebuyers by managing the reception area, welcoming visitors, coordinating site visits, and supporting the sales team. The role ensures a seamless customer experience from arrival to departure while maintaining professional standards at the project site.
Key Responsibilities:
1. Front Office & Guest Management:
- Welcome walk-in customers, channel partners, and visitors.
- Register visitor details in CRM/visitor management system.
- Offer refreshments and ensure guests are comfortable.
- Maintain a clean, organized, and presentable reception area.
2. Customer Experience:
- Coordinate customer appointments and site visits.
- Brief visitors about the project before handing them over to the Sales Executive.
- Escort customers to presentation rooms or sample flats when required.
- Ensure every visitor receives a premium customer experience.
3. Sales Coordination:
- Allocate walk-in leads to the sales team.
- Coordinate with Sales Executives for customer meetings.
- Assist in conducting project presentations and AV demonstrations.
- Track daily footfall and maintain visitor records.
4. CRM & Documentation:
- Update CRM with customer information and visit details.
- Maintain inquiry registers and customer feedback.
- Prepare daily, weekly, and monthly reports.
- Ensure proper documentation of customer interactions.
5. Communication:
- Handle incoming calls and email inquiries professionally.
- Respond to customer queries or direct them to the relevant department.
- Coordinate with Marketing, CRM, and Sales teams for customer engagement.
6. Administrative Responsibilities:
- Manage meeting room bookings.
- Maintain reception inventory and office supplies.
- Coordinate courier and document handling.
- Ensure site office follows company hospitality standards.
Required Qualifications:
- Bachelor's degree in any discipline.
- 1–3 years of experience in Guest Relations, Front Office, Customer Service, Hospitality, or Real Estate.
- Freshers with excellent communication skills may also be considered.
Required Skills:
- Excellent verbal and written communication.
- Solid interpersonal and customer service skills.
- Professional grooming and presentation.
- MS Office (Excel, Word, PowerPoint).
- CRM/Lead Management software knowledge.
- Ability to multitask and work under pressure.
- Problem-solving and conflict resolution skills.
- Time management and organizational skills.