Job Summary: We are seeking a detail-oriented Support Representative to efficiently manage tickets, disputes, support requests. The candidate will be responsible categorization of tickets, responding to customer emails, few calls ensuring timely resolutions, cross functional collaboration and maintaining a high level of service excellence.
Key Responsibilities:
- Handle customer inquiries via Jira, emails and few phone related to operations.
- Log and track service tickets in the designated system, ensuring timely follow-ups and resolutions.
- Resolve customer issues by providing accurate information and troubleshooting solutions.
- Coordinate with internal teams to escalate and resolve issues.
- Ensure compliance with company policies and regulatory guidelines.
- Maintain records of customer interactions and service outcomes.
- Deliver exceptional customer service by building positive relationships with clients.
- Knowledge and Process- Continually learn, implement, and improve skillsets to improve productivity, efficiency, customer satisfaction
- Escalation- Know when to escalate complex issues to appropriate personnel for resolution.
Eligibility:
- Fresher / Experienced 1-2 years
- Previous experience in Support service or help desk support
- Knowledge in MS-Office essential and Knowledge of Jira is valuable to have
- Banking industry knowledge
- Strong problem-solving abilities and attention to detail.
- Patience, empathy and professionalism in handling customer concerns.
Preferred Skill sets:
- Experience in handling complaints and escalations.
- Proficiency in Microsoft Excel for data management and reporting.
- Ability to multi-task and manage multiple customer interactions efficiently.
📌 B Support Representative (Pune)
🏢 Edge Business Solutions
📍 Pune
Reply to this offer
Impress this employer describing Your skills and abilities, fill out the form below and leave Your personal touch in the presentation letter.