Key Responsibilities:

1. Problem Identification and Analysis:

- Monitor incident trends to identify potential problems.
- Conduct detailed root cause analysis (RCA) for significant problems.
- Collaborate with IT teams to gather data and insights for problem analysis.

1. Problem Resolution:

- Develop and implement action plans to resolve identified problems.
- Coordinate with relevant teams to ensure timely resolution of problems.
- Track and document the progress of problem resolution efforts.

1. Process Management:

- Maintain and improve the problem management process and documentation.
- Ensure adherence to ITIL best practices within the problem management lifecycle.
- Conduct regular reviews and updates of problem management policies and procedures.

1. Communication and Reporting:

- Communicate effectively with stakeholders, including IT teams, management, and end-users.
- Prepare and distribute regular problem management reports and updates.
- Facilitate problem review meetings and post-mortem discussions.

1. Continuous Improvement:





- Identify opportunities for process improvements and automation.
- Implement solutions to enhance the efficiency and effectiveness of problem management.
- Provide training and support to IT staff on problem management processes and tools.
- Proven experience in IT Service Management, with a focus on problem management.
- Strong understanding of ITIL framework and best practices.
- Excellent analytical and problem-solving skills.
- Strong communication and interpersonal skills.
- Ability to work collaboratively in a team workplace.
- Experience with ITSM tools (e.g., ServiceNow, BMC Remedy) is a plus.

Preferred Skills:

- ITIL Foundation or higher certification.
- Experience in a similar role within a large enterprise environment.
- Knowledge of incident and change management processes.
- Familiarity with data analysis and reporting tools.

📌 Face 2 Face Interview For Change Management at Bangalore (Bengaluru)
🏢 Tata Consultancy Services
📍 Bengaluru