· Obtain essential shipment data from clients to start the documentation process. · Communicate daily with clients and vendors to ensure all documentation is compliant. · Create Letters of Credit as well as Direct Collection Letters for clients. · Be well versed in different banking terminology in order to accurately complete documents. · Send all original documentation to destination country so that the client’s cargo can be released without delay. · Promotes customer focus; Establishes customer service standards; provides training in customer service delivery; monitors customer satisfaction; develops new approaches to meeting customer needs. · Expresses ideas and thoughts verbally; expresses ideas and thoughts in written form; exhibits good listening and comprehension; keeps others adequately informed; selects and uses appropriate communication methods.
· Competent in required job skills and knowledge; exhibits ability to learn and apply new skills; keeps abreast of current developments; requires minimal supervision; displays understanding of how job relates to others; uses resources effectively.
Requirements · Should have sound knowledge in Invoice & Packing List in Formats and managing export document in respect to banking, customs and client logistics departments i.e. Pre-Shipment / Post Shipment, Bill of Exchange, Bill of Collection etc. · 4-6 years of relevant experience · Robust organizational skills with the ability to prioritize tasks to ensure deadlines are met. · Strong communication skills, especially when delivering information to customers. · High attention to detail. · Knowledge of Microsoft Office suite.