About MYTYLES

MYTYLES is one of India's fastest-growing premium tiles and bathware brands, committed to delivering exceptional customer experiences through cutting-edge showrooms and world-class product displays. We are looking for a proactive and technically skilled professional to manage the complete technical infrastructure and operational support of our Experience Center.

Role Summary The Experience Center Technical & Operations Executive will be responsible for ensuring the seamless functioning of all technical infrastructure and operational facilities within the Experience Center. This role involves managing digital display systems, coordinating with vendors, overseeing installations, handling maintenance activities, negotiating procurement, and ensuring uninterrupted technical operations while supporting overall administration.

Key Responsibilities****Technical Infrastructure Management

- Manage and maintain all LED walls, TVs, display screens, digital signage, kiosks, and interactive displays.
- Coordinate installation, commissioning, relocation, and troubleshooting of technical equipment.
- Ensure uninterrupted functioning of audio-visual systems during customer visits, meetings, and events.
- Coordinate with vendors for repairs, upgrades, preventive maintenance, and Annual Maintenance Contracts (AMCs).
- Maintain networking equipment, Wi-Fi connectivity, CCTV systems, printers, and office technology infrastructure.
- Perform regular technical health checks and preventive maintenance.

Vendor Management & Procurement

- Identify, evaluate, and onboard reliable vendors for technical equipment and services.
- Obtain quotations from multiple vendors and negotiate the best pricing, quality, and delivery terms.
- Coordinate purchase requests and follow up until successful installation and commissioning.
- Monitor vendor performance and ensure timely service delivery.
- Maintain records of warranties, AMCs, invoices,



and service contracts.

Operations & Administration

- Support the daily operations of the Experience Center by ensuring all technical and facility-related systems are operational.
- Coordinate with housekeeping, security, electricians, HVAC, and maintenance teams.
- Ensure lighting, display fixtures, and customer demonstration areas remain in excellent condition.
- Monitor office assets and maintain an updated asset register.
- Assist in planning showroom layouts, product display installations, and new launches.
- Coordinate infrastructure requirements for events, exhibitions, and internal meetings.

Asset & Inventory Management

- Maintain records of technical equipment, accessories, tools, and spare parts.
- Conduct periodic audits of technical assets and consumables.
- Recommend timely replacement or upgrades of aging equipment.

Compliance & Safety

- Ensure all installations comply with safety and operational standards.
- Coordinate electrical safety inspections and preventive maintenance.
- Maintain documentation related to service reports, warranties, and compliance records.

Required Skills

- Vendor Management
- Technical Troubleshooting
- Procurement & Cost Negotiation
- AV Systems & Digital Signage
- Networking Fundamentals
- CCTV & Security Systems
- MS Office (Excel, Word & PowerPoint)
- Asset Management
- Facilities Coordination
- Problem Solving
- Communication & Stakeholder Management
- Time Management
- Multi-tasking

Preferred Technical Knowledge

- Digital Signage Solutions
- LED Video Walls




- Smart TVs and Interactive Displays
- HDMI Distribution Systems
- Networking (LAN/Wi-Fi)
- CCTV Systems
- Access Control Systems
- Audio Systems
- Electrical Coordination
- Basic Hardware Troubleshooting

Qualification

- Diploma / Bachelor's Degree in Electronics, Electrical Engineering, Computer Science, IT, Facilities Management, or any related discipline.

Experience

- 3–6 years of experience in Technical Operations, Facilities Management, Administration, Retail Infrastructure, or Experience Center Management.
- Candidates from retail chains, malls, automobile dealerships, electronics showrooms, hospitality, corporate offices, or commercial facilities will be preferred.

Preferred Candidate Profile

- Strong vendor management and negotiation skills.
- Hands-on experience with technical installations and maintenance.
- Ability to coordinate multiple stakeholders simultaneously.
- Cost-conscious with excellent planning abilities.
- Willingness to travel between branches when required.
- Ability to work independently with minimal supervision.

Key Performance Indicators (KPIs)

- 99% uptime of all technical systems.
- Timely completion of installations and maintenance activities.
- Cost savings through vendor negotiations.
- Zero major operational disruptions due to technical issues.
- Timely closure of service requests.
- Accurate maintenance of asset records and documentation.
- High Experience Center readiness for customer visits and events.

Why Join MYTYLES? At MYTYLES, you'll play a key role in creating a premium customer experience by ensuring our Experience Center operates flawlessly. You'll work on exciting technical projects, collaborate with leading vendors, and contribute to building one of India's most innovative retail environments while growing your career in technical operations and administration.

📌 Experience Center Technical & Operations Executive (Bengaluru)
🏢 MYTYLES.COM
📍 Bengaluru