We are seeking a highly motivated and technically skilled individual to join our team as a Technical Support Executive for our CCAvenue. In this role, you will be responsible for providing technical support to our clients through various channels, including email, phone, Tickets and onsite. You will assist clients with technical issues related to CCAvenue, such as trouble shooting errors while integrating , transactional queries, system functionality and training.

Responsibilities

Respond to customer inquiries via phone, tickets, email, and live chat

Work in Rotational Shifts to manage a 24X7 support facility.

Troubleshoot technical issues.

Assist with integration.

Resolve Merchant complaints in a timely and professional manner.

Document ,escalate, coordinate to resolve issues reported.

Stay current with the latest technology implementation and study trends, upgrade knowledge.

Monitor the health,



using in house developed tool coupled with log study and human intelligence.

Requirements

Bachelor's degree in Computer Science or related field

Strong written and verbal communication skills

Ability to explain technical information to non-technical individuals

Ability to multitask and prioritize tasks in a fast-paced environment

This profile is Work from office

Infibeam Avenues offers a market-competitive salary, benefits, and opportunities for growth and development. If you are passionate about technology, we encourage you to apply for this exciting opportunity

Disclaimer : This is intended to provide a general overview of the responsibilities and requirements of the position. The actual duties and qualifications may vary based on the specific needs of the company.

Additional Comments

This opening is for Pune Location

📌 Executive- Technical Support| Technical Support (Pune)
🏢 Avenues AI
📍 Pune