Responsible for coordinating end-to-end installation of Interactive Flat Panels (IFPs), digital displays, and AV solutions across schools/institutions/corporate sites, while managing help desk support for installation-related and post-sales technical queries to ensure smooth deployment and minimal downtime.

Key Responsibilities 1.

Installation

Coordination (IFPs & Display Solutions) Plan and schedule installation of Interactive Flat Panels, projectors, video walls, digital signage, and related AV equipment across client sites

Coordinate with technicians/installation partners for site visits, mounting, wiring, and commissioning

Conduct pre-installation site surveys — wall/mount type, power points, network/LAN availability, room dimensions

Ensure proper mounting (wall mount/stand/trolley), cabling (HDMI, LAN, power), and calibration of panels

Coordinate delivery and logistics of IFPs, mounts, and accessories to installation sites

Perform/oversee installation quality checks — touch calibration, display resolution, connectivity, software/OS setup (Android/Windows), and app installation

Conduct end-user demo and basic training for teachers/staff post-installation

Obtain installation completion sign-off/UAT (User Acceptance Test) from client

Maintain installation trackers, serial number mapping, warranty registration, and site-wise documentation

Coordinate with vendors/OEMs for panel replacements, spares, and RMA (Return Merchandise Authorization) process 2.



Help Desk / Technical Support Act as first point of contact for IFP/display-related technical issues (touch not responding, display issues, connectivity, software glitches, OPS module faults)

Log and track all support tickets in the CRM/ticketing tool with proper categorization (hardware/software/network)

Perform remote troubleshooting (screen sharing, remote desktop) before escalating to on-site engineer

Coordinate in office technician visits for hardware faults (panel, OPS/PC module, touch frame, speakers)

Escalate warranty/OEM-related issues to brand support teams and track resolution

Maintain SLA compliance for response and resolution time (e.g., 24–48 hr onsite response)

Update knowledge base with common IFP issues (touch calibration, firmware updates, HDMI/network troubleshooting)

Generate reports on ticket trends, recurring hardware issues, and site-wise performance

Follow up with schools/clients for closure confirmation and satisfaction check

Required Skills & Qualifications Diploma/Graduate in Electronics, IT, or related technical field

2-4 years of experience in AV/display/IFP installation, IT hardware support, or field service coordination

Working knowledge of Interactive Flat Panels & Display solutions

Basic understanding of AV connectivity (HDMI, VGA, LAN, OPS modules), mounting standards, and display calibration

Familiarity with ticketing tools (Freshdesk, Zoho Desk, ServiceNow)

Strong coordination skills across vendors, technicians, and client-side stakeholders (schools/IT admins)

Good communication and documentation skills

📌 Executive/ Sr Executive - Installation & Support (Noida)
🏢 Makerspace Masters
📍 Noida