Role Responsibilities Ensure that the process transactions are processed as per Desk Top procedures Ensure that the assigned targets in accordance with SLA are met Ensure that the quality of the transactions is in compliance with predefined parameters Provide the relevant process reports on a daily basis Ensure adherence to established attendance schedules Ensure adherence to Company Policies and Procedures Primary Internal Interactions Assistant Manager for the purpose of reporting performance, clarifying concerns, and seeking feedback and support.

Manager for the purpose of settling performance issues and for monthly one on ones SME’s for the purpose of seeking cooperation & clarification on process-related matters & providing assistance and support when required.





Qualification

Graduate with knowledge of Computer literacy (MS Office & Domain knowledge)- 15 Yrs of Education Experience 1. 0 to 3 Yrs Technical Skills Soft Skills Desirable Skills:

Basic IT, Comfortable with working on computers Typing speed of 20 words(net) Ability to communicate correctly Should be able to communicate in English Comprehend written composition.

Commitment and drive for targets Decision making ability Adaptable & Adaptable.

Customer service Focus – Ability to empathize with the customer and prioritize requests

📌 Executive (Noida)
🏢 EXL
📍 Noida