- Handle customer inquiries via , emails, or chats to resolve their issues in a timely and skilled manner.
- Provide accurate information on products/services offered by the company to customers.
- Identify opportunities to upsell/cross-sell relevant products/services based on customer needs.
- Escalate complex issues to senior team members when necessary.
Job Requirements :
- 0-10 years of experience in BPO/Call Centre environment/Any.
- Good communication skills with ability to handle multiple conversations simultaneously.
- Proficiency in using computer software applications such as CRM systems.
- Freshers can also apply for this role./Under grad also .