THE WORK: Discover the opportunity to build knowledge and support the team while participating in problem solving discussions. This role will involve engaging with Service Desk Management in a way that fosters growth and collaboration. We invite you to join us in this exciting journey where your contributions will be valued and your development encouraged.

- Ensure production systems are available and operating according to defined service level agreements.

- Drive incident and outage resolution and maintain transparent communication throughout the process.

- Facilitate the restoration of service to the production environment efficiently and effectively.

- Establish and maintain disaster recovery procedures to safeguard critical operations.





- Maintain data retention practices in alignment with organizational policies.

HERE''S WHAT YOU WILL NEED:

- Intermediate proficiency in Service Desk Management.

- Advanced proficiency in German Language.

- It is advantageous to have prior experience in relevant related skills.

- Bachelor''s Degree in relevant field of studies.

BONUS POINTS IF YOU HAVE:

- Intermediate proficiency in customer service.

- Beginner proficiency in communication skills.

- Intermediate proficiency in problem solving.

- Beginner proficiency in technical troubleshooting.

- Intermediate proficiency in time management.

Qualification

📌 Infra Tech Support Practitioner (Pune)
🏢 Accenture
📍 Pune