Job Title: Account Manager Medical Billing & Collections

Location: Faridabad, Haryana, India
Function: International Operations Healthcare Revenue Cycle Management (UK Process)

About the Role
We are looking for a detail-oriented Account Manager to manage end-to-end medical billing, collections, and revenue cycle activities for our UK healthcare clients. The role combines accurate invoicing, proactive debt recovery, and patient/insurer communication, with strict adherence to UK healthcare billing and GDPR compliance standards.

Key Responsibilities

Billing & Invoicing

1. Generate and send accurate invoices to patients, insurance companies, solicitors, and embassies
2. Verify patient and insurance details prior to invoicing
3. Maintain billing fee schedules and ensure correct payment posting
4. Identify and resolve billing discrepancies

Revenue Cycle & Collections

1. Manage end-to-end Revenue Cycle Management (RCM), including claims tracking and outstanding balances
2. Monitor aged debt reports and follow up on overdue accounts via calls, emails, and reminders
3. Escalate high-risk or delinquent accounts as needed
4. Coordinate with internal teams and external stakeholders to resolve disputes and improve collection efficiency





Patient & Insurance Communication

1. Handle inbound and outbound calls with patients, insurers, and other stakeholders
2. Resolve queries related to invoices, payments, and account balances
3. Provide clear payment guidance with qualified, empathetic communication
4. Accurately document call details and update account records

Compliance & Documentation

1. Ensure full compliance with UK healthcare billing standards and GDPR
2. Maintain accurate records of billing, collections, and communications
3. Adhere to internal policies and regulatory audit requirements

Key Skills Required

Medical Billing | Revenue Cycle Management (RCM) | Collections & Accounts Receivable | Delinquency Management | Query Resolution | Data Regulation Compliance | Customer Communication (Voice and email)

Eligibility

1. Graduate in any discipline
2. Prior experience in medical billing, RCM, or collections for international (preferably UK) healthcare clients preferred
3. Strong communication skills (voice inbound/outbound and emails)
4. Comfortable working in UK shift hours
5. Minimum 1+ year of international collections experience (US, U.K) is required

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