Project Role : Enterprise Technology Architect

Project Role Description : Architect complex end-to-end IT solutions across the enterprise. Apply the latest technology and industry expertise to create better products and experiences.

Must have skills : Google Cloud Platform Architecture

Good to have skills : NA
Minimum 15 year(s) of experience is required

Educational Qualification : 15 years full time education

Summary:

- We are looking for a seasoned Senior CCAI Architect with deep expertise in designing and delivering enterprise-grade Conversational AI solutions using Google Cloud''s Contact Center AI (CCAI) suite or Google Customer Experience. This role demands a visionary leader who can bridge the gap between business objectives and AI-driven customer experience innovations. As a senior leader, you will drive architectural decisions, guide cross-functional teams, and define the roadmap for scalable and intelligent virtual agent platforms.

Roles Responsibilities:

- - Own the end-to-end architecture and solution design for large-scale CCAI implementations across industries.

- - Define best practices, reusable frameworks, and architectural patterns using Google Dialogflow CX, Agent Assist, Knowledge Bases, and Gen AI capabilities.

- - Act as a strategic advisor to stakeholders on how to modernize and transform customer experience through Conversational AI.

- - Lead technical teams and partner with product, operations, and engineering leaders to deliver high-impact AI-first customer service platforms.

- - Oversee delivery governance, performance optimization, and scalability of deployed CCAI solutions.

- - Evaluate and integrate cutting-edge Gen AI models (LLMs, PaLM, Gemini) to enhance virtual agent performance and personalization.

- - Enable and mentor architects, developers,



and consultants on Google Cloud AI/ML tools and CCAI strategies.

- - 10+ years of experience in enterprise solution architecture, with 4+ years in Google Cloud AI/ML and Google Conversational AI platforms.

- - Deep expertise in Dialogflow CX, CCAI Insights, Agent Assist, Gen AI APIs, and GCP architecture.

- - Strong leadership in managing large transformation programs involving AI chatbots, voice bots, and omnichannel virtual agents.

- - Proven ability to engage with senior stakeholders, define AI strategies, and align technical delivery with business goals.

- - Experience integrating AI solutions with CRMs, contact center platforms (e.g., Genesys, Five9), and backend systems.

- - Certifications in Google Cloud (e.g., Professional Cloud Architect, Cloud AI Engineer) are a strong plus.

- - Exceptional communication, thought leadership, and stakeholder management skills.

Skilled Technical Skills:

- - Must Have Skills: CCAI/Dialogflow CX/Gemini Enterprise Cx/Google Customer experience hands on experience and generative AI understanding.

- - Good To Have Skills: Cloud Data Architecture, Cloud ML/PCA/PDE Certification,

- Strong understanding of AI/ML algorithms, NLP and techniques.

- - Experience with chatbot , generative AI models, prompt Engineering.

- - Experience with cloud or on-prem application pipeline with production-ready quality.
- The candidate should have a minimum of 18+ years of relevant experience and Proficient in Google Cloud Machine Learning Services/ CCAI/Dialogflow CX/Gemini Enterprise Cx/Google Customer experience.

- - The ideal candidate will possess a strong educational background in computer science, mathematics, or a related field, along with a proven track record of delivering impactful data-driven solutions.

Qualification 15 years full time education

📌 Enterprise Technology Architect (Bengaluru)
🏢 Accenture
📍 Bengaluru