Greetings from KVC CONSULTANTS LTD.

We are hiring for International Voice & Semi Voice role in Pune location.

Job Description.

US Voice Role

Eligible - UG/Grads

With 1 year of International Voice exp (Salary Upto Rs 4.50 LPA)

5 Days working

Rotational Shifts & Offs

Cabs Available

UK Voice

Eligible - UG/Grads

With 1 year of International Voice exp (Salary Upto Rs 5.50 LPA)

5 Days working

Rotational Shifts & Offs

Cabs Available

ROLES AND RESPONSIBILITIES

Customer Interaction:

Engage with customers over chat and voice to provide support, answer queries, and resolve issues in a skilled and courteous manner.

Address customer concerns and provide relevant solutions, ensuring satisfaction.

Issue Resolution:

Identify customer problems or concerns and offer timely and effective solutions.

Escalate complex issues to higher-level support teams when necessary while ensuring the customer is informed.

Quality Assurance Compliance:

Maintain high-quality standards in communication, ensuring accuracy, clarity, and professionalism in every call.





Ensure meet internal quality and performance metrics

Performance Metrics:

Meet or exceed performance metrics such as Average Handling Time (AHT), Customer Satisfaction (CSAT).

Continuously work towards improving personal and team performance through self-assessment and feedback.

Handling Difficult Situations:

Remain calm and professional when dealing with upset or irate customers, working towards de-escalating conflicts and resolving concerns.

Offer empathetic solutions, ensuring a positive customer experience despite challenges.

Customer Relationship Building:

Build and maintain positive relationships with customers by providing exceptional service, leading to higher customer loyalty and retention.

For Scheduling Telephonic interview rounds....Call or Whatsapp on below mentioned No

Saloni : (phone hidden)

Areesha : (phone hidden)

KVC CONSULTANTS LTD

NO PLACEMENT CHARGES

📌 International Voice & Semi Voice Role @Pune__Call__SALONI (Pune)
🏢 KVC Consultants
📍 Pune