Job Summary

Heres what you can expect on a typical day in the life of a Major Incident Manager (with DR) at ADP.

Responsibilities

- Daily Reviews. Youll start each day reviewing open major incident calls and their current service status.
- After that, it will be standard practice for you to step in and relieve a note-taker or an incident manager on an active call.
- Working with tools such as ServiceNow, MS Teams and Co-Pilot is highly advantageous.
- There is no typical day. You could be working on an active Major Incident or focusing on an open process improvement project.
- But when major incidents arise, if you are next in the rotation, you may need to switch gears quickly and pick up the call to restore service for ADP associates or external clients.
- GenAI experience is highly desired.
- When not restoring service, you will hone your skills on reducing the time it takes to restore services, sharpening your skills, expanding your knowledge of our current monitoring tools, reviewing past incidents to identify improvements, and sharing those with the appropriate teams.
- Challenges: Youll always be presented with new products and have to utilize a "figure it out" mentality while juggling multiple tasks at once. When faced with challenges, well rely on you to look for a solution.
- Communication:



You ask probing questions and can make executive-level decisions to restore services. You have an upbeat, persistent communication style that allows you to flex between technical and non-technical audiences when presenting your ideas during conversations and in presentations.
- Grace Under Pressure: You thrive in a fast-moving, agile setting where your ambitious spirit motivates you to surpass your goals. You manage your time well and can multi-task with the best of them.
- Service Excellence: Our service runs 24x5 during the week, and we offer on-call on the weekends. Flexibility is a must since service restoration doesnt always occur during regular business hours.
- A college degree is great but not required. Whats more important is having the skills and experience to do the job. Even better if you have ServiceNow, Co-Pilot and GenAI experience!

Qualifications

- A college degree is great but not required.

Key Skills

- Major Incident Management
- DR
- ServiceNow
- MS Teams
- Co-Pilot
- GenAI
- Process Improvement
- Monitoring Tools
- Executive-level Decision Making

Disclaimer : This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.

📌 CIRT professional (Hyderabad)
🏢 ADP Private
📍 Hyderabad