Job Summary

At Expedia Group, we help travelers explore the world, one journey at a time. As a global travel company powered by passionate people, trusted partnerships, and leading technology, we connect travelers, partners, and advertisers through our consumer brands, B2B network, and travel advertising business.

Here, you'll do meaningful work that helps millions of people discover, book, and experience travel with more ease, confidence, and joy. Our five Behaviors-Traveler First, Think Big, Operate with Excellence, Ownership Mindset, and Succeed Together-help foster a supportive workplace where people can grow their careers and have the flexibility, benefits, and support to do their best work. Join us and build for travelers everywhere.

Training Manager

Introduction to the Team

The Product Team creates high-quality end-to-end experiences for travelers, partners, and Expedia Group. Our focus on customer-centric innovation enables us to develop products that build loyalty and repeat business. We partner closely with teams across Expedia Group to drive growth and achieve results for our customers and the company.

The Training Manager role sits within Expedia's Traveler & Partner Service Platform (TPSP) Operations Excellence organization, which designs, deploys, and maintains shared services that power a best-in-class traveler and partner service operation at scale.





This Training Manager role is part of the Agent Enablement team, which designs, develops, and deploys scalable learning and development programs and operating frameworks to elevate customer service agent performance. The Training Manager is responsible for leading frontline facilitators and delivering high-quality, business-aligned training experiences for service agents, while partnering closely with operational and program stakeholders to address performance needs.

Responsibilities

- - - - - - Experience and Qualifications

- - - - - - Location

Please note that this role is only available in our Gurgaon office and in alignment with our flexible work model which requires employees to be in-office at least three days a week. Additionally, this is an evening shift role with required working hours between 7pm to 12 am (IST) and flexibility with remaining hours.

Accommodation requests

Expedia Group is committed to providing an inclusive and accessible recruiting experience. If you need an accommodation or adjustment due to a disability during the application or recruiting process, please submit a request.

Disclaimer : This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.

📌 Training Manager (Gurugram)
🏢 Expedia
📍 Gurugram