Role - Enterprise Service Delivery Management

Location - Chennai

Experience - 5 to 10 years Profile: Build and run a Telco B2B Lead-to-Activate delivery service that improves first-time-right order quality, Supplier coordination, delivery predictability, customer experience and billing-ready activation across complex enterprises, wholesale and standard delivery journeys.

Key Accountabilities by Function: 1.

Skilled

Services & Customer Engineering:

- Focus: Solution quality before order entry
- Own customer engineering intake, feasibility and solution routing
- Validate product fit, access readiness, technical dependencies and quote/order readiness
- Support presales, proposal, bespoke solution design and customer-specific requirements
- Standardize templates, reusable designs and automation-led checks
- Outcome: Fewer upstream errors, reduced rework and faster quote-to-order conversion.
- Customer & Service Demand Management:
- Focus: Demand control, vendor governance and delivery assurance
- Prioritize B2B demand by customer value, complexity, SLA and capacity
- Govern Sales-to-Delivery handoff with complete customer, contract, site and technical data
- Manage vendor, Supplier, access partner and other dependencies
- Drive delivery assurance, jeopardy management, SLA tracking and risk mitigation
- Lead systems transformation and workflow automation across CRM/OSS/delivery tools
- Outcome: Better control of Supplier dependencies, ageing orders and delivery risks. 3.

Customer

Delivery & Delivery Management:

- Focus: End-to-end order execution and customer experience
- Own lifecycle from order acceptance to service activation and billing readiness
- Manage standard, complex, multi-site and portfolio-based customer deliveries
- Coordinate across sales, engineering, planning, field, Supplier, billing and support
- Provide single-point delivery accountability for strategic B2B customers




- Track milestones, escalations, customer updates, acceptance and service handover
- Outcome: Improved delivery predictability, customer visibility and activation success. 4.

Technical

Services

- Focus: Planning, provisioning and technical readiness
- Translate approved orders into network designs, circuits and provisioning instructions
- Manage core planning, access planning, capacity validation and last-mile feasibility
- Resolve design issues, access constraints, capacity gaps and provisioning blockers
- Coordinate with network, field, other and external Supplier teams
- Outcome: Reduced access delays, design errors and downstream provisioning fallout. 5.

Standard Delivery

Services

- Focus: Order control tower, fixed data and support hub
- Manage standard order operations, backlog, ageing and SLA tracking
- Own fixed data, inventory accuracy and service data quality
- Operate central Support Hub for escalations, fallout resolution and reporting
- Drive RCA, performance insights, continuous improvement and automation enablement
- Outcome: Stronger data quality, operational visibility and faster issue resolution.
- Relevant Experience – 6-8 years
- Strong background in Lead-to-Activate, order fulfilment, customer delivery and service activation operations.
- Experience managing standard, complex, multi-site and strategic enterprise customer deliveries.
- Proven ability to coordinate across sales, presales, engineering, planning, suppliers, field teams, billing and support functions.
- Experience in vendor/OLO governance, SLA management, escalation handling and jeopardy management.
- Strong capability in milestone tracking, backlog management, ageing order control and delivery reporting.
- Customer-facing experience in managing delivery updates, risks, expectations, acceptance and service handover.
- Ability to drive process improvement, RCA, automation opportunities and operational governance.

📌 Enterprise Service Delivery Management (Chennai)
🏢 Tata Consultancy Services
📍 Chennai