Hi,

We are hiring for one of India's leading IT & consulting organizations for the position of Enterprise Service delivery Management.

Summary:

Enterprise Service Delivery Management (ESM)extends IT service management principles across an organization. It unifies operations by giving all departmentslike HR, Finance, and Facilitiesa shared, centralized platform to automate requests, manage workflows, and deliver internal services.

- To Apply for above Enterprise Service Delivery Management , WhatsApp 'Hi' @ (phone hidden)

- When Asked For The job Code, Type: Job Code # 176

Key Skills:

- Minimum 6 years of experience as a Delivery Manager in Telecom Operations.
- Strong background in Lead-to-Activate, order fulfilment, customer delivery and service activation operations.
- Own end-to-end customer delivery from order acceptance through service activation and billing readiness
- Any Graduate

Key Responsibilities:

1. Skilled Services & Customer Engineering

- Manage customer engineering intake, feasibility assessment, and solution validation.
- Validate product fit, technical feasibility, access readiness, and order readiness.
- Support presales teams with solution design and customer-specific requirements.
- Develop standardized templates and reusable technical designs.
- Drive automation to improve quote-to-order quality and reduce upstream errors.

2. Customer & Service Demand Management

- Prioritize enterprise customer demand based on business value, complexity, SLAs, and capacity.
- Govern Sales-to-Delivery handoffs ensuring complete customer, contract, and technical information.
- Coordinate with vendors, suppliers, and access partners for timely delivery.
- Monitor delivery risks, jeopardy cases, SLA adherence, and escalation management.




- Drive workflow automation and process improvements across CRM, OSS, and delivery platforms.

3. Customer Delivery & Delivery Management

- Own end-to-end customer delivery from order acceptance through service activation and billing readiness.
- Manage standard, complex, multi-site, and strategic enterprise customer implementations.
- Coordinate with Sales, Engineering, Planning, Field Operations, Billing, Suppliers, and Customer Support.
- Provide delivery updates, milestone tracking, customer communications, and service handovers.
- Ensure customer satisfaction through proactive issue resolution and delivery governance.

4. Technical Services

- Translate customer orders into technical network designs and provisioning activities.
- Coordinate network planning, access planning, and capacity validation.
- Resolve provisioning issues, design constraints, and access-related challenges.
- Collaborate with internal technical teams and external suppliers to ensure service readiness.
- Support technical delivery planning for successful service activation.

5. Standard Delivery Services

- Manage order operations, backlog, ageing orders, and SLA compliance.
- Maintain service data quality, inventory accuracy, and fixed data governance.
- Operate central support functions for escalations and issue resolution.
- Conduct Root Cause Analysis (RCA) and implement continuous improvement initiatives.
- Develop operational dashboards and delivery performance reports.
- Experience in vendor/OLO governance, SLA management, escalation handling and jeopardy management.
- Experience managing standard, complex, multi-site and strategic enterprise customer deliveries.
- Strong capability in milestone tracking, backlog management, ageing order control and delivery reporting.

📌 Enterprise Service Delivery Management : Telecom :Max 16 LPA : Apply (Chennai)
🏢 Outpace Consulting Services
📍 Chennai