THE WORK: Discover the opportunity to contribute actively and independently while becoming a subject matter expert. You will participate in team discussions and contribute solutions to work-related challenges, all within an environment that values your skills and growth. This role will engage your expertise in Microsoft Windows Desktop Management, offering a rewarding experience where your contributions truly matter. Join us and be part of a journey that encourages your professional development and meaningful impact.

- Ensure production systems are available and operating according to defined service level agreements.

- Drive incident and outage resolution and maintain clear communication throughout the process.

- Facilitate the restoration of service to the production setting efficiently and effectively.





- Establish and maintain disaster recovery procedures to safeguard critical systems.

- Maintain data retention practices in alignment with organizational policies.

HERE''S WHAT YOU WILL NEED:

- Intermediate proficiency in Microsoft Windows Desktop Management.

- A minimum of 1 of experience in relevant related skills.

- Bachelor''s Degree in relevant field of studies.

BONUS POINTS IF YOU HAVE:

- Intermediate problem solving skills.

- Beginner analytical thinking skills.

- Advanced communication skills.

- Intermediate troubleshooting skills.

- Beginner customer service skills.

Qualification

📌 IT Customer Service Representative (Pune)
🏢 Accenture
📍 Pune