- Santriya Technologies is seeking an AI-Enabled Food & Beverage Service Associate to provide attentive food and beverage service using approved AI tools for menu knowledge, order support and personalization, without compromising allergen, payment or food-safety controls.
- Product & documentation operating model: You will be assigned one or more company products, client solutions or operational services.
- The approved product documentation, SOPs, policies, process maps, knowledge articles, release notes, controls, scripts and AI runbooks are the source of truth.
- Use only approved enterprise AI tools to retrieve, summarize, draft, classify, prioritize or automate work.
- Validate material AI outputs against current documentation and authoritative system data, record exceptions, and escalate conflicts or missing guidance.
- Do not invent product features, prices, customer entitlements, engineering limits, regulatory positions or safety instructions.

Key Responsibilities:

- Welcome guests, explain menu items and take accurate orders through POS.
- Use approved AI/menu tools to retrieve current ingredients, availability and pairing information from controlled data.
- Never improvise allergen or dietary safety information; verify against approved allergen documentation or qualified staff.
- Coordinate timing and special requests with kitchen/bar teams.




- Use guest preference data only where permitted and appropriate.
- Process bills, discounts and payments according to authorization rules.
- Resolve service issues or escalate to supervisor based on severity.
- Capture recurring menu questions, availability issues and service feedback.
- AI-enabled ways of working:
- Use approved GenAI copilots, enterprise search/RAG, analytics and workflow agents to reduce repetitive work and improve decision preparation.
- Keep prompts, outputs and automated actions within approved data-access, confidentiality and retention rules.
- Correct inaccurate summaries, classifications or recommendations before they become customer, operational or system records.
- Feed recurring AI errors, knowledge gaps and process friction into product, documentation and control improvement.
- Human accountability: AI is a copilot, not the accountable decision-maker.
- The role holder remains responsible for judgement, quality, privacy, security and appropriate escalation.
- Credit, fraud blocking, legal/regulatory, financial advice, safety-critical, clinical, employment and other high-impact decisions must follow delegated authority and required human review.
- Success Measures:
- Order accuracy and guest satisfaction improve
- Allergen and payment controls remain solid
- Service timing improves
- Relevant upsell increases without pressure

📌 AI-Enabled Food & Beverage Service Associate (Chennai)
🏢 Santriya Technologies
📍 Chennai