About Company

GSPANN is a US California Bay Area-based consulting services provider focused on implementations in Enterprise Content Management, Business Intelligence & Mobile Solution initiatives. More than 90% of our current clientele are FORTUNE 1000 organizations. We specialize in strategy, architecture, delivery and support of solutions in the ECM, BI and Mobility space.

Job title : Engagement Manager - Ecommerce/Retail

Experience: 16+ Years

Job Location: Gurugram Key Responsibilities

Manage end-to-end delivery of Commerce transformation programs for enterprise clients.

Serve as the primary point of contact for customer stakeholders, ensuring robust engagement and relationship management.

Lead multiple cross-functional delivery teams including business analysts, architects, developers, QA, and support teams.

Drive program governance including planning, risk management, budgeting, status reporting, and escalation management.

Ensure successful execution of Agile/Scrum delivery methodologies.

Collaborate with client leadership teams to define roadmap, priorities, and delivery milestones.

Monitor delivery KPIs, SLAs, project financials, resource utilization, and overall account health.

Support pre-sales activities, solution discussions, estimations, and proposal creation.

Identify opportunities for account growth, upselling, and long-term strategic partnerships.

Ensure adherence to quality standards, security guidelines, and enterprise architecture best practices.

Mentor and guide project managers and delivery leads within the engagement.

Required

Skills





Bachelor’s degree in Engineering, Computer Science, Business, or related field.

15+ years of IT industry experience with at least 5+ years in Commerce delivery management role.

Strong experience delivering large-scale eCommerce or digital commerce solutions (preferably Salesforce B2B Commerce).

Proven experience managing enterprise client engagements and distributed delivery teams.

Excellent stakeholder management, communication, and leadership skills.

Strong understanding of Agile delivery methodologies and project governance.

Experience in managing project financials, forecasting, and delivery operations.

Ability to manage multiple concurrent programs and client priorities. Why choose GSPANN “We GSPANNians” are at the heart of the technology that we pioneer. We do not service our customers, we co-create.

With the passion to explore solutions to the most challenging business problems, we support and mentor the technologist in everyone who is a part of our team. This translates into innovations that are path-breaking and inspirational for the marquee clients, we co-create a digital future with.



GSPANN is a work environment where you are constantly encouraged to sharpen your abilities and shape your growth path, We support you to become the best version of yourself by feeding your curiosity, providing a nurturing environment, and giving ample opportunities to take ownership, experiment, learn and succeed.

We’re a close-knit family of more than 2000 people that supports one another and celebrates successes, big or small. We work together, socialize together, and actively serve the communities we live in. We invite you to carry forward the baton of innovation in technology with us.

At GSPANN, we do not service. We Co-create. Discover your inner technologist - Explore and expand the boundaries of tech innovation without the fear of failure.

Accelerate your learning - Shape your career while scripting the future of tech. Seize the ample learning opportunities to grow at a rapid pace

Feel included - At GSPANN, everyone is welcome. Age, gender, culture, and nationality do not matter here, what matters is YOU

Inspire and Be Inspired - When you work with the experts, you raise your game. At GSPANN, you’re in the company of marquee clients and extremely talented colleagues

Enjoy Life - We love to celebrate milestones and victories, big or small. Ever so often, we come together as one large GSPANN family

Give Back - Together, we serve communities. We take steps, small and large so we can do good for the environment, weaving in sustainability and social change in our endeavors We invite you to carry forward the baton of innovation in technology with us. Let’s Co-create.

📌 Engagement Manager - Ecommerce/Retail (Gurugram)
🏢 GSPANN Technologies
📍 Gurugram