End User Computing (EUC) Engineer

Location: Bangalore, India

Employment Type: Full-time

Experience: 4+ years

About the Role:

Zinnov is hiring for the role of End User Computing (EUC) Engineer on behalf of our Global MNC MedTech client company a company where technology sits at the centre of everything: powering how the core business operates day to day and shaping the products and digital solutions that will define the future of patient care. This role is part of the companys establishment of their new India Global Capability Centre (GCC) in Bengaluru which will drive enterprise technology, digital transformation and innovation for its global operations and contributing to technology that ultimately helps millions of people around the world.

How you'll make an impact

- Deploy and support AI-enabled endpoints, including Microsoft Copilot rollout on managed devices and configuration of Intune AI capabilities (Copilot for Intune, Endpoint Analytics).
- Use endpoint analytics and digital experience monitoring (Intune Endpoint Analytics, digital experience tools) to proactively identify performance issues and improve employee productivity.
- Enable AI-powered workplace automation for common support tasks using Moveworks, Copilot for Service, and ServiceNow virtual agents, reducing ticket volume and resolution time.
- Support the deployment and lifecycle management of AI-capable devices (Copilot+ PCs, GPU/NPU-enabled endpoints), ensuring readiness for Copilot and other generative AI experiences.
- Partner with security to apply endpoint protection and AI governance controls across managed devices.
- Provide day-to-day operational support for end user computing services, including desktops, laptops, mobile devices, peripherals, and collaboration tools,



in alignment with global IT standards.
- Diagnose, troubleshoot, and resolve hardware, software, and connectivity issues using established procedures and service management tools.
- Deliver timely resolution of incidents and service requests while meeting defined service level agreements (SLAs) and customer experience expectations.
- Support onboarding, offboarding, device lifecycle management, and workplace technology changes to ensure seamless employee experience.
- Collaborate with regional and global IT teams to implement standard solutions, upgrades, and continuous improvement initiatives.
- Maintain accurate documentation, knowledge articles, and asset records to support operational excellence and audit readiness.
- Promote adherence to information security, data privacy, and compliance requirements in all end user services activities.

What you'll bring

- Qualifications
- Education : Bachelors degree in information technology, Computer Science, Engineering, or a related discipline required.
- Relevant technical certifications or advanced education preferred.
- Experience and Skills
- Required:
- 4+ years of relevant work experience in end user services, IT support, or a related technology services role.
- Proficiency in end user computing environments, including Windows and macOS operating systems, mobile device platforms,



and standard enterprise productivity tools.
- Hands-on experience with endpoint and end user management tools such as: Microsoft Intune, Microsoft Copilot for Intune, CrowdStrike Falcon or SentinelOne, Jamf Pro, Apple Business Manager, Tanium or Ivanti, and exposure to Moveworks for AI-powered support automation. Working knowledge of ServiceNow ITSM / Jira Service Management and Microsoft 365 / Teams / Copilot is expected.
- Strong customer service orientation with the ability to communicate technical information clearly to non-technical users.
- Ability to prioritize and manage multiple tasks in a fast-paced environment while meeting service commitments.
- Demonstrated ability to take ownership of issues, collaborate across teams, and contribute to continuous improvement initiatives.
- Preferred:
- Experience working in a global or matrixed IT organization.
- Experience with Microsoft Copilot deployment, endpoint analytics, and digital experience monitoring in a global enterprise.
- Familiarity with AI-capable endpoint hardware (Copilot+ PCs) and readiness activities for generative AI experiences on managed devices.
- Exposure to ITIL-aligned processes and service delivery models.
- Experience supporting users in regulated or compliance-driven environments.
- Other:
- Language: English language proficiency required; additional local language skills are a plus.
- Travel: Occasional regional support or in office travel may be required.
- Certifications: ITIL Foundation, Microsoft, or endpoint management certifications

preferred (e.g., MD-102 Endpoint Administrator, MS-900, Jamf Certified Associate, CrowdStrike Falcon Administrator).

📌 End User Computing (EUC) Engineer (Bengaluru)
🏢 Zinnov Management Consulting
📍 Bengaluru