Educational Requirements

- Bachelor of Engineering

- BTech

- BSc

- BCA

- Master Of Engineering

- MTech

- MSc

- MCA

Service Line

Application Development and Maintenance

Responsibilities

- Manage end-to-end service delivery for the OpenLink Endur platform, ensuring system stability, performance, and adherence to SLAs.

- Coordinate incident, problem, and change management processes for all Endur-related services.

- Collaborate with business stakeholders, trading teams, risk functions, and IT partners to understand requirements and ensure quality service outcomes.

- Lead system upgrades, enhancements, integrations, and release management activities across Endur environments.

- Oversee and guide functional and technical analysts supporting the Endur platform.

- Conduct root-cause analysis for recurring issues and drive continuous system and process improvements.

- Govern vendor relationships, including service integrators and Endur support partners.

- Review and maintain system documentation, operating procedures, impact assessments, and design documents.

- Ensure compliance with internal controls, security guidelines, and regulatory requirements within trading technology environments.

- Prepare service performance dashboards, management reports, and communication updates for stakeholders.

- Champion best practices in service governance, DevOps, testing, version control, and deployment processes.

- Mentor and develop junior team members, fostering a culture of accountability and excellence.

Additional Responsibilities

- Education:



Bachelors or Masters degree in IT, Computer Science, Engineering, or a related discipline.

- Excellent customer-facing and stakeholder management skills.

- Strong verbal and written communication abilities.

- Sharp analytical thinking with strong problem-solving skills.

- Ability to prioritize, plan, and manage complex support landscapes.

- Solid leadership, team management, and coordination skills.

Technical and Professional Requirements

- Endur Expertise: 1015 years of hands-on experience supporting OpenLink Endur across functional or technical areas, with strong understanding of recent versions (preferably v23/24).

- Technical Knowledge: Understanding of Endur components such as simulation engine, Connex frameworks, OpenComponents, JVS/AVS, and trade workflow configurations.

- ETRM Domain Knowledge: Strong understanding of energy trading markets (power, gas, oil, renewables), risk management, settlements, logistics, and market operations.

- Service Delivery Management: Proven capability in managing SLAs, incident/problem/change processes, and Endur production environments.

- Integration Skills: Experience with APIs, middleware, messaging interfaces, and downstream system data publishing.

- Cloud DevOps Exposure (Preferred): Familiarity with Azure Cloud, CI/CD pipelines, GitHub, and automated deployment frameworks.

- Methodologies: Experience working in Agile, ITIL, and SDLC-driven environments.

Preferred Skills

- OpenLink Endur

- ETRM

- Energy Trading

- Process Optimization

📌 Endur/ETRM Lead Consultant (Bengaluru)
🏢 Infosys
📍 Bengaluru