Email Support Specialist (Gurugram)

Email Support Specialist (Gurugram)

06 Aug
|
Externix Informatics
|
Gurugram

06 Aug

Externix Informatics

Gurugram

About This Role Handle customer queries through email, draft professional responses, and ensure timely resolution with high customer satisfaction.

Key Responsibilities Respond to customer emails within the defined SLA

Draft clear, skilled, and empathetic responses

Escalate complex issues to the appropriate teams

Maintain logs of all email interactions

Follow brand tone and communication guidelines Requirements Excellent written English communication

Good typing speed and grammar skills

Basic computer and email proficiency

Ability to multitask and manage priorities

Prior email support experience is an advantage

📌 Email Support Specialist (Gurugram)
🏢 Externix Informatics
📍 Gurugram

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