Email Support Specialist (Gurugram)

Email Support Specialist (Gurugram)

06 Aug
|
Externix Informatics
|
Gurugram

06 Aug

Externix Informatics

Gurugram

About This Role

Handle customer queries through email, draft professional responses, and ensure timely resolution with high customer satisfaction.

Key Responsibilities

- Respond to customer emails within the defined SLA

- Draft clear, skilled, and empathetic responses

- Escalate complex issues to the appropriate teams

- Maintain logs of all email interactions

- Follow brand tone and communication guidelines

Requirements

- Excellent written English communication

- Good typing speed and grammar skills

- Basic computer and email proficiency

- Ability to multitask and manage priorities

- Prior email support experience is an advantage

📌 Email Support Specialist (Gurugram)
🏢 Externix Informatics
📍 Gurugram

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