Marketplace Growth, Operations & P&L; Manager Myntra | Nykaa Fashion | AJIO | Tata CLiQ | Amazon | Flipkart About Diving Swan Diving Swan is a modern demi-fine jewellery brand created for the confident and expressive woman. We are building a global consumer brand from India, rooted in minimalism, elegance and everyday luxury. Founded by an IIM Ahmedabad alum with over 15 years of experience across four unicorn startups, and backed by leading unicorn founders as investors and mentors, Diving Swan is building India’s next iconic global D2C jewellery brand.

Role Overview We are looking for a hands-on, analytical and commercially driven Marketplace Growth, Operations & P&L; Manager to take end-to-end ownership of Diving Swan’s business across Myntra, Nykaa Fashion, AJIO and Tata CLiQ.

The Role Will Cover The Complete

Marketplace Lifecycle Catalogue → Listings → Pricing → Advertising → Inventory → Orders → Returns → Reconciliation → Profitability This is not limited to catalogue uploads or order processing. The person will be responsible for growing marketplace revenue while maintaining strong contribution margins, accurate inventory, timely fulfilment, effective advertising, efficient return management and complete financial reconciliation. The role requires regular hands-on work across marketplace seller portals, Unicommerce, advertising dashboards, Excel or Google Sheets and marketplace reports.

Key Responsibilities Marketplace Growth and Business Ownership

Own monthly and quarterly revenue, margin and profitability targets for each marketplace.

Build platform-specific growth plans covering assortment, hero SKUs, price bands, events, promotions and advertising.

Identify products to scale, advertise, optimise, reprice, replenish or discontinue.

Monitor competitors across jewellery, fashion accessories, pricing, offers, catalogue depth and positioning.

Coordinate with marketplace category managers and account managers to improve visibility and participation in campaigns.

Ensure growth decisions are based on net revenue and contribution margin, not only gross sales.

Catalogue, Listings and Content

Maintain a clean master catalogue across Myntra, Nykaa Fashion, AJIO and Tata CLiQ.

Ensure correct mapping of internal SKU codes, Style IDs, marketplace product IDs and Unicommerce SKU codes.

Create and optimise product titles, descriptions, bullet points, search keywords, care instructions and attributes.

Maintain accurate details including metal, plating, colour, style, occasion, dimensions, weight, closure type, MRP and selling price.

Upload and manage product images, close-ups, on-model images, lifestyle images and videos.

Ensure compliance with each marketplace’s image, content and listing requirements.

Resolve rejected, duplicate, blocked, incomplete or suppressed listings.

Regularly audit live listings for content, images, prices, inventory and SKU-mapping accuracy.

Listing Optimisation and SKU Analysis

Analyse product performance using impressions, product views, CTR, conversion rate, units sold, revenue, advertising spend, inventory and return rate.

Identify

High-impression but low-click products

High-click but low-conversion products

High-sales but low-profit products

High-return products

Out-of-stock bestsellers

Improve listing performance through better images, titles, attributes, pricing and product positioning.





Classify SKUs into actionable groups:

Scale

Advertise

Optimise

Reprice

Replenish

Reduce exposure

Discontinue

Prepare regular marketplace-wise, category-wise and SKU-wise performance reports.

Conduct pre- and post-optimisation analysis to measure the impact of listing changes.

Marketplace Advertising and Promotions

Plan and manage marketplace advertising, PLA and visibility campaigns.

Select products for advertising based on conversion, inventory, margins, ratings, return rates and sales history.

Monitor ROAS, ACOS, TACOS, CTR, CPC, conversion rate and cost per order.

Scale profitable campaigns and reduce or pause campaigns with poor contribution.

Ensure advertising is not run on products with low stock, weak listing quality, poor ratings or high return rates.

Plan coupons, event discounts, promotional pricing and marketplace visibility packages.

Maintain a weekly advertising performance report and campaign change log.

Pricing and Marketplace Events

Maintain accurate MRP, selling price, discounts and platform-specific pricing.

Evaluate commission, logistics charges, return fees, advertising costs and expected contribution before approving discounts.

Create pricing calculators for major marketplace campaigns and events.

Ensure all bulk price uploads follow an approval and verification process.

Plan marketplace event participation based on inventory, margin, historical conversion and expected demand.

Monitor performance during live events and reallocate budgets or inventory where required.

Prepare post-event reports covering revenue, advertising, returns, contribution margin and inventory movement.

Inventory and Order Management

Monitor inventory across the warehouse, Unicommerce and marketplace portals.

Resolve inventory mismatches, overselling risks, negative stock and sync failures.

Maintain sufficient stock for hero SKUs, campaigns and marketplace events.

Process orders from receipt to dispatch within applicable marketplace SLAs.

Coordinate the generation of picklists, invoices, shipping labels and manifests.

Work with the warehouse to ensure correct picking, quality checks, packing and courier handover.

Track order statuses from

New Order

Ready to Dispatch

Dispatched

Shipped In Transit

Out for Delivery

Delivered

Cancelled

RTO

Maintain signed manifests and pickup evidence.

Track delayed pickups, stuck shipments, lost shipments and fulfilment exceptions.

Reduce seller cancellations, dispatch breaches and operational penalties.

Returns, RTO and Claims

Manage customer returns, RTOs and reverse logistics across all marketplaces.

Monitor return pickups, return-in-transit and return-delivered statuses.

Ensure returned packages are opened under CCTV and appropriate evidence is preserved.

Classify returns as sellable, damaged, used, wrong product, empty box, missing item or counterfeit substitution.

Ensure sellable returns are added back to inventory and disputed products are quarantined.

File claims within prescribed timelines for:





Wrong-product returns

Damaged or used returns

Empty packages

Missing returns

Lost shipments

Incorrect deductions

Maintain photographs, videos, manifests, labels and other supporting evidence.

Track every claim until approval, rejection or reimbursement.

Analyse return and RTO reasons by SKU, category and marketplace.

Recommend improvements in content, product quality, packaging and assortment to reduce returns.

Reconciliation and Marketplace P&L;

Download and reconcile order, shipment, return, settlement, fee, advertising, claim and bank reports.

Perform order-level reconciliation from customer order to final bank receipt.

Validate

Selling price and discounts

Marketplace commission

Forward and reverse logistics charges

Return fees

Advertising deductions

Penalties

Taxes

Claims and reimbursements

Identify missing settlements, incorrect deductions, duplicate fees, unrecovered claims and bank mismatches.

Raise and follow up on financial disputes until closure.

Prepare monthly P&Ls; by marketplace, category, Style ID and SKU.

Calculate

Gross margin

Contribution margin

Contribution after advertising

Net realisation

Return-adjusted profitability

Break-even ACOS

Break-even selling price

Explain variances between planned and actual profitability.

Reporting Cadence Daily Orders pending processing

Dispatch and pickup SLA

Inventory mismatches

Stuck shipments

Returns and claims

Advertising spend

Critical marketplace tickets Weekly Revenue versus targets

Advertising performance

Hero and underperforming SKUs

Low-stock and out-of-stock products

Returns and RTO

Open claims, tickets and reconciliation issues Monthly Marketplace-wise P&L;

Settlement reconciliation

SKU and category profitability

Event performance

Account health

Growth plan for the next month Key Performance Indicators Net marketplace revenue

Contribution margin

ROAS, ACOS and TACOS

Conversion rate

Catalogue completeness

In-stock percentage

Order-processing and dispatch SLA

Seller cancellation rate

Customer return and RTO rate

Claim recovery percentage

Settlement accuracy

Unreconciled receivables

Marketplace account health Candidate Profile 3–6 years of hands-on marketplace management experience.

Experience with at least two of Myntra, Nykaa Fashion, AJIO or Tata CLiQ.

Strong preference for candidates with direct Myntra experience.

Experience in catalogue management, advertising, order processing, returns, reconciliation and P&L; preparation.

Solid Excel or Google Sheets skills, including lookups, pivot tables and large-data analysis.

Understanding of GMV, net revenue, ROAS, ACOS, TACOS, contribution margin and return-adjusted profitability.

Experience with Unicommerce is preferred.

Experience in jewellery, fashion, beauty or lifestyle categories will be an advantage.

Strong ownership, attention to detail, analytical thinking and follow-through.

What We Offer End-to-end ownership of Diving Swan’s marketplace business.

Direct exposure to founders and senior leadership.

Opportunity to build processes and systems at an early-stage global brand.

Mentorship from experienced unicorn founders and operators.

Competitive fixed compensation with performance-linked incentives.

Significant learning and career growth as the brand scales.

Skills: marketplace management,catalogue,ecommerce

📌 Ecommerce Marketplace Executive (Gurugram)
🏢 DivingSwan
📍 Gurugram