E-Commerce Operations Executive

Pay: ₹15,000.00 – ₹25,000.00 per month

Location: Mumbai, India (On-site)

Brand: Moment Bombay - Luxury womenswear garments

About Us

Moment Bombay is a luxury womenswear brand . We specialize in dresses, co-ord sets, tops for everyday luxury. We are for a detail-oriented and proactive E-Commerce Operations Manager to oversee our online business operations and ensure seamless customer experiences.

Key Responsibilities: Website Management & SEO

- Oversee day-to-day management of the Moment website, ensuring smooth navigation, timely updates, and flawless customer experience.
- Collaborate with tech/design teams to optimize UI/UX, page speed, and mobile responsiveness.
- Manage SEO activities including:
- Keyword strategy
- Product page optimization
- Content updates
- Performance tracking

Marketplace Management
- Manage product listings, promotions, and inventory on external marketplaces (Nykaa, Coyu, etc.).
- Track performance, implement strategies to boost visibility, and drive sales across platforms.

Logistics & Third-Party Coordination
- Coordinate with courier partners, warehouse teams, and logistics vendors to ensure timely order dispatches and returns.
- Manage SLAs with third-party service providers (courier, packaging, tech, etc.).
- Monitor delivery timelines, escalate issues, and resolve bottlenecks.

E-Commerce Operations & Timing
- Ensure seamless order processing from placement to delivery with minimal delays.
- Implement processes to streamline day-to-day e-commerce workflows.
- Monitor customer journey touchpoints to reduce drop-offs and cancellations.

Product Cataloging & Inventory Management




- Create and maintain accurate product catalogs with complete information, including:
- Descriptions
- Images
- Attributes
- SEO-friendly content
- Track and reconcile inventory across website, marketplaces, and warehouses.

Desired Skills & Qualifications
- Bachelor's degree in Business, Marketing, E-Commerce, or a related field.
- 1–5 years of experience in e-commerce operations, preferably in fashion, accessories, or lifestyle brands.
- Strong knowledge of website management, SEO, and marketplace platforms.
- Hands-on experience with inventory management systems and logistics coordination.
- Excellent communication and problem-solving skills.
- Ability to manage multiple stakeholders and work in a fast-paced environment.

What We Offer
- Opportunity to be part of a fast-scaling, women-led brand redefining womenswear.
- A dynamic and cooperative work culture.
- Competitive salary and growth opportunities within the company.
- Employee discounts on all Moment products.

Job Type Full-time

Benefits

- Flexible schedule

Ability to Commute/Relocate
- Mumbai, Maharashtra: Reliably commute or planning to relocate before starting work (Required)

Education
- Bachelor's (Required)

Experience
- Marketplace management: 1 year (Required)
- Logistics (for example, Shiprocket): 1 year (Required)
- Website management / knowledge of platforms like Shopify: 1 year (Preferred)
- OMS platform management (for example, Unicommerce): 1 year (Preferred)
- E-Commerce Operations: 1 year (Required)

Language
- English (Required)

Location
- Mumbai Suburban, Maharashtra (Required)

Work Location In person Pay: ₹15,000.00 - ₹25,000.00 per month

Work Location: In person

📌 E-commerce Operations Executive (Matunga)
🏢 Moment Bombay
📍 Matunga