About AIS

Applied Information Sciences (AIS) is a leading Microsoft partner helping organizations modernize, innovate, and transform through cloud, data, AI, and application modernization solutions. We combine deep technical expertise with a client-centric approach to deliver measurable business outcomes for some of the world's most respected organizations.

As AIS continues to expand its global delivery capabilities, we are establishing and growing our Bangalore delivery presence to support strategic client engagements and create a scalable foundation for future growth in India.

Position Overview

AIS is seeking an experienced Director, Strategic Accounts & Delivery Excellence to establish and lead our Bangalore delivery presence. This leader will serve as AIS's senior representative in India, responsible for strategic client engagement, delivery excellence, operational governance, employee experience, onboarding effectiveness, and stakeholder management across strategic client engagements.

This role combines client-facing leadership with operational execution and people leadership. The successful candidate will partner closely with client stakeholders, AIS delivery executives, talent acquisition teams, and staffing partners to ensure outstanding delivery outcomes and an exceptional employee experience. This is a unique opportunity to shape AIS's long-term delivery presence in India while helping establish the culture, processes, and leadership foundation that will support future growth.

Key Responsibilities

Strategic Account Leadership

- Serve as the senior India-based leader supporting AIS's strategic client engagements.
- Build trusted relationships with client stakeholders and local leadership teams.
- Act as the primary escalation point for delivery, operational, and employee-related matters.
- Lead regular governance reviews, engagement health assessments, and continuous improvement initiatives.




- Support executive visits, client meetings, workshops, and strategic planning activities.
- Partner with AIS account leaders to strengthen client relationships and support account growth.

Delivery Excellence & Operations
- Drive delivery quality, operational excellence, and client satisfaction across India-based teams.
- Partner with U.S.-based delivery leaders to ensure seamless collaboration and execution.
- Establish and manage delivery governance, reporting, KPIs, and performance reviews.
- Identify and mitigate delivery risks before they impact client outcomes.
- Drive continuous improvement initiatives focused on quality, productivity, and operational efficiency.
- Ensure effective knowledge transfer, workforce readiness, and onboarding practices.

Talent Leadership & Employee Experience
- Build a high-performing, collaborative, and inclusive culture within the Bangalore organization.
- Develop strong relationships with AIS employees and contingent workers.
- Serve as a mentor, coach, and advocate for employee growth and career development.
- Partner with Talent Acquisition on workforce planning, hiring, onboarding, and retention strategies.
- Drive employee engagement programs that reinforce AIS values and culture.
- Help identify and develop future leaders within the organization.

Staffing Partner & Ecosystem Management
- Build and manage strong relationships with staffing and recruiting partners.
- Ensure a consistent pipeline of high-quality talent aligned with client needs.
- Monitor onboarding effectiveness and workforce quality.




- Partner with recruiting teams to improve hiring outcomes, speed, and retention.
- Establish standards and processes that enable scalable talent acquisition and workforce management.

India Growth & Practice Development
- Act as a key leader in building AIS's long-term delivery presence in India.
- Help establish operational processes, governance models, and best practices that support future growth.
- Identify opportunities to expand capabilities, improve delivery effectiveness, and enhance employee engagement.
- Support strategic planning initiatives related to the growth of AIS's India operations.
- Contribute to the development of a scalable and sustainable delivery organization.

Qualifications

Required

- 12-18+ years of experience in technology consulting, delivery management, program leadership, or client services.
- Demonstrated success leading complex delivery organizations and strategic client engagements.
- Experience managing cross-functional teams in offshore, distributed, or global delivery environments.
- Solid client relationship management and executive stakeholder engagement skills.
- Experience building and scaling operational processes and delivery governance frameworks.
- Strong leadership, communication, and organizational skills.
- Ability to balance strategic thinking with hands-on execution.

Preferred
- Experience working with Global Capability Centers (GCCs), captive centers, or large enterprise technology organizations.
- Background in Microsoft technologies, cloud, data, AI, digital transformation, or application development services.
- Experience working in consulting or technology services organizations.
- Experience managing relationships with staffing and recruiting partners.
- Proven success establishing or growing delivery centers, practices, or strategic client programs.

📌 Director, Strategic Accounts & Delivery Excellence (Bengaluru)
🏢 APPLIED INFORMATION SCIENCES (AIS)
📍 Bengaluru