Role: Cybersecurity Delivery Leader

- 18+ years of experience in a global IT environment with experience in managing large accounts/projects managed services in Cybersecurity Services, Cyber tools Implementations, MSSP & Shared Services.

- Understanding Cyber - Good understanding of Cybersecurity tool OEMs and their implementation and Managed Services deliverables.

- Effort estimations, services scope sizing and effort pricing - Good hands-on experience in sizing and pricing the efforts for a Large Services Implementation or Managed services construct.

- Ability to build strong client relationships and drive successful outcomes - Strong client service orientation, a solid reputation and credibility with key clients in your space for delivering client value and impact.

- Ability to influence and manage stakeholders -Demonstrated ability to influence without formal authority within cross-functional teams on creative solutioning.

- Problem solving approach -Hands-on approach to solving problems and interest in working closely with clients and Happiest Minds teams.

- Good education credentials - Any technical graduate with valuable academic performance, Project Management, Technical Certifications in the Infrastructure and Cybersecurity domains is a plus.

Critical Leadership Capabilities:

Portfolio Management:

- Should have managed large Managed Services accounts/projects with the portfolio of 10 M+ with Y-o-Y growth on top line and bottom line

- Strong technical experience in Infrastructure (On-Premises/ Cloud Cyber Security knowledge, Tools & Process (ISO 20K) skillset)

- Strong experience in managing in managing fixed bid engagement in Infra & Security

- Very strong Stakeholders management, account mining capabilities and demonstrate the account/portfolio growth

- Experience in driving Process Improvements, Automations,



Continuous Service Improvements within the accounts to improve operations efficiency

- Ability to interact and manage with CXO organization, strong negotiation, and escalation management skillset

Driving Results

- Leads the delivery of client’s business outcomes and commercial results

- Invests time in people to build performance for today and for the future

- Proactively seeks to improve processes and implement best-in-class solutions

- Engages to develop a clear understanding of long-term capabilities/potential, and to provide balanced feedback and guide team members

- Gives practical support and guidance to team members to help their overall development beyond just technical skills

- Encourages team members to offer value-adds to projects beyond the defined scope with intent to build long-term relationships

- Looks for opportunities to cross-sell and upsell to get a bigger share of the customer’s wallet while ensuring that business problems are solved, and the overall satisfaction quotient is taken up a few notches

Collaborating and Influencing

- Encourages and leverage opinions and perspectives of others

- Engages people in a dialogue to gain commitment and bring them "on board", aligning to client/business outcomes

- Resolves conflicts by discussing individual issues with each person as well as in closed groups

- Manages the team by employing the principles of Situational Leadership

- Be fair, unbiased and non-judgmental while taking decisions

- Takes initiatives to connect with the team

- Communicate with precision and clarity on all matters concerning work .

Other Personal Characteristics

- High on Personal Integrity & Moral Values

- Energetic, self-starter, agile, confident, and articulate

- Optimistic, positive, forward-looking

- Able to challenge the status quo constructively

- Change-skilled

- Possess Planning and Execution Skills

- Teambuilding and teamworking Skills

- Growth-oriented Mindset – for self and for team members

📌 DIRECTOR - Cybersecurity (Bengaluru)
🏢 Happiest Minds Technologies
📍 Bengaluru