Role: Digital Sales Executive

Location: Udyog Vihar Seeaash is a homegrown, privately held contemporary Indianwear brand founded in 2018, specializing in modern occasionwear. Team members work closely with the founders and core team, contributing directly to the brand’s creative vision and growth. The environment offers opportunities to learn across fashion, design, and customer experience in a fast-evolving segment of Indianwear.

We are looking for a proactive and well-spoken Digital Sales Executive to manage and grow customer interactions across our online channels. The ideal candidate should be organised, customer-focused, and confident in handling sales conversations and after sales support. Key Responsibilities

Manage customer queries across WhatsApp, Instagram, email, website chat, and other digital platforms.

Assist clients with product details, sizing, styling, delivery timelines, order status, exchange/return queries, and other order-related concerns.

Drive online sales and conversions through strong communication, timely follow-ups, and personalised customer assistance.

Maintain a premium and warm tone of communication that reflects the Seeaash brand.

Work on CRM tools such as KwikEngage, LimeChat, or similar platforms.

Help set up and manage custom automations, WhatsApp broadcasts, emailers, and campaign communication.





Coordinate with internal teams including inventory, dispatch, production, accounts, and store teams to ensure smooth order processing.

Track leads, customer conversations, abandoned carts, and follow-ups to improve conversion.

Prepare monthly reports on queries, conversions, sales performance, customer feedback, and key targets.

Support target setting and work towards achieving monthly digital sales goals.

Share customer insights with the team to improve product, website experience, and service quality. Requirements

Solid written and verbal communication skills.

Prior experience in digital sales, client servicing, CRM, or customer support.

Experience with a fashion, luxury, lifestyle, or D2C brand will be preferred.

Good understanding of WhatsApp sales, Instagram DM handling, email communication, and website chat.

Basic knowledge of CRM tools like KwikEngage, LimeChat, Shopify, or similar platforms is a plus.

Proactive, organised, detail-oriented, and comfortable with follow-ups.

Ability to handle multiple customer conversations while maintaining quality and accuracy.

Customer-first mindset with the ability to convert interest into sales.

Comfortable working with sales targets and monthly reporting.

📌 Digital sales executive (Gurugram)
🏢 seeaash
📍 Gurugram