Job Title

Digital Process & Project Manager

Business Unit

Digital Banking

Reporting To

Product Manager - Digital Processes and Projects

Job Function and Role Type

Digital Banking, Individual Contributor, Light Travel

Version No

2.0

Job Purpose

Reengineer existing processes and develop new ones based on business requirements, feedback, and analysis to improve efficiency, reduce TAT, and enhance customer experience.

Key Responsibilities

Co-ordination for existing process understanding

Reengineer processes based on business requirements and identify gaps; Coordinate with process teams to gather details and documentation; Visit branches and channels to understand workflows and gain firsthand experience; Refer RBI guidelines and internal portals for process insights.

Maintain and Publish Process Dashboard

Monitor and update business dashboards for managed processes; Prepare presentations and costing in collaboration with stakeholders.

New Process Roll outs and feedback management

Handover new processes to stakeholders for implementation; Support stakeholders with inputs for smooth execution; Coordinate with channels, IT, and verticals to resolve feedback and teething issues.

Education:

Graduate, Postgraduate preferred.

Certifications:

None specified.

Key Competencies

Influencing skills, banking product and process knowledge,



planning and organizing, explicit communication, knowledge of competition and financial trends.

Major Stakeholders

Vendor, IT, Compliance, Audit, Legal, Branch Banking, Product Teams, Operations.

About HDFC Bank

HDFC Bank is one of India’s leading private banks. The Housing Development Finance Corporation Limited or HDFC Ltd was among the first financial institutions in India to receive an “in principle” approval from the Reserve Bank of India (RBI) to set up a bank in the private sector. This was done as part of RBI’s policy for liberalization of the Indian banking industry in 1994. HDFC Bank was incorporated in August 1994 in the name of HDFC Bank Limited, with its registered office in Mumbai, India. The bank commenced operations as a Scheduled Commercial Bank in January 1995. As of March 31, 2026, the Bank’s distribution network was at 9,689 branches and 21,172 ATMs across 4,175 cities / towns as against 9,455 branches and 21,139 ATMs across 4,150 cities / towns as of March 31, 2025. 50% of the branches are in semi-urban and rural areas. In addition, the Bank has 14,400 business correspondents, which are primarily manned by Common Service Centres (CSC). The Bank’s international operations comprise five branch

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📌 Digital Process & Project Manager (Mumbai)
🏢 HDFC Bank
📍 Mumbai