Bring your delivery leadership to reimagine Research service support, partnering across teams to strengthen controls and elevate the user experience. As a Product Delivery Manager within the Research Product Delivery team, you drive end-to-end delivery of strategic, operational, and regulatory initiatives that modernize Research services. You partner with Research, Compliance, Technology, Data & Analytics, Product, and Operations teams to improve efficiency, strengthen the control environment, and increase digital maturity.

You thrive in a quick-paced, inclusive environment, translating complex problems into well-structured solutions that deliver measurable outcomes.

Job Responsibilities

Lead end-to-end product delivery across the full project lifecycle in an Agile environment, from concept and scoping through build, launch, and adoption.

Drive delivery of strategic, operational, and regulatory initiatives across Research Operations, ensuring clear outcomes and execution from design through implementation.

Partner with Research, Compliance, Technology, Data & Analytics, Operations, and Product teams to define objectives, requirements, milestones, risks, dependencies, and success measures.

Gather and synthesize insights through stakeholder interviews, process mapping, and data analysis to identify current-state flows, pain points, control gaps, and user needs.

Identify and shape improvement opportunities, including workflow simplification, efficiency gains, automation, artificial intelligence enablement, digitization, and operating model enhancements.

Produce clear delivery artifacts, including business requirements, user stories, functional requirements, and acceptance criteria for design and technology teams.

Own scope and objective definition for end-user needs, maintaining alignment between business priorities, delivery plans, and technology outcomes.

Plan and coordinate user acceptance testing for new features, ensuring test scenarios are defined, requirements are validated,



and stakeholders confirm readiness before release.

Monitor delivery progress and proactively manage milestones, dependencies, risks, issues, and decisions; escalate as needed, including to senior stakeholders.

Support implementation planning and change management, track adoption, and capture post-launch feedback to drive continuous improvement.

Foster collaboration and delivery discipline across cross-functional teams to ensure consistent, high-quality outcomes.

Required

Qualifications, Skills, And Capabilities Strong problem-solving, collaboration, communication, and presentation skills with the ability to influence stakeholders without direct authority

Strong organizational and time management skills with the ability to prioritize, multitask, and respond to changing business expectations

Strong written and verbal communication skills, including the ability to create clear executive-level materials and project updates

Analytical skills to interpret operational data, identify trends, and make practical recommendations

Working knowledge across Product Management, Engineering, Operations, user interface and user experience, Compliance, and business controls

Ability to identify obstacles, conflicts, risks, and delivery blockers and take action to address them

Interest in automation, digital transformation, operational innovation, artificial intelligence enablement, and continuous improvement Preferred Qualifications, Skills, And Capabilities 4+ years of product management or project management experience in financial services or consulting

Experience in markets, research, operations, compliance, risk,



or regulatory environments

Experience managing multiple concurrent initiatives in a fast-paced, stakeholder-heavy environment

Familiarity with Jira and Agile delivery methods, including managing delivery through development and design sprints

Exposure to delivery tooling such as Confluence ABOUT US JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law.

We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

About The Team J.P. Morgan's Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.

📌 Digital Client Services - Product Delivery Associate (Mumbai)
🏢 JPMorganChase
📍 Mumbai