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Flexible PTO
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Desktop Support Engineer
Experience: 1-2 Years
Type: Full Time
About the Role
We are looking for an IT Support Engineer / Desktop Engineer to provide on-site technical support for end-user systems, network infrastructure, and IT assets. The candidate will work to ensure smooth IT operations, system performance, and timely issue resolution.
Responsibilities
End-User Support & System Maintenance
Provide L1/L2 support for desktops, laptops, printers, and peripheral devices
Install, configure, and troubleshoot operating systems (Windows/Linux) and business applications
Handle user issues related to login/access, email (Outlook/Microsoft 365), and software installations
Monitor and check system performance; assist end users in resolving performance-related issues
Install, upgrade, and configure workstations as per company standards
Set up and maintain peripherals such as printers, scanners, and biometric devices
Ensure all systems are properly configured, secured, and compliant with organizational policies
Troubleshooting & Technical Support
Provide support for hardware, software, and network-related issues (L2 level, escalating when required)
Diagnose and resolve LAN/Wi-Fi connectivity and network performance issues
Perform basic checks and troubleshooting on routers, switches, and firewalls
Creation of Rules in Firewalls to Allow and Deny traffic
Troubleshooting of network port and IP accessibility issue
Coordinate with ISPs and external vendors for network and internet-related issues
Hardware Support
Diagnose hardware faults including RAM, HDD/SSD, and other components
Perform desktop and laptop hardware upgrades and replacements
Ensure all IT equipment is maintained in good working condition
Asset Management & Compliance
Track and maintain IT asset inventory (hardware and software)
Manage software licenses and ensure compliance
Ensure systems are updated with patches, antivirus, and security configurations
Follow company IT policies, standards, and security guidelines
Skills Required
Strong knowledge of Windows and/or Linux operating systems
Basic to intermediate understanding of networking (TCP/IP, DNS, DHCP)
Hands-on experience in desktop/laptop troubleshooting and hardware support
Ability to diagnose and resolve system performance issues
Good communication and coordination skills
Apply Now :
[email protected] |
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📌 Desktop Support Engineer (Karnataka)
🏢 Enaviya
📍 Karnataka