- Technical Support & Troubleshooting:
- Providing Tier 1/Tier 2 support via phone, email, or ticketing systems (e.g., Jira, ServiceNow).
- Diagnosing and resolving hardware issues (computers, printers, scanners, peripherals)

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- Installing, upgrading, and troubleshooting software, operating systems (Windows/macOS), and applications.
- Performing remote troubleshooting to minimize user downtime.
- Infrastructure & System Maintenance:
- Configuring and deploying recent workstations for user onboarding.
- Managing user accounts, permissions, and security groups in Active Directory, Microsoft 365, or Google Workspace.
- Implementing security updates, patching systems, and ensuring antivirus software is active.
- Maintaining network connectivity, including troubleshooting DNS, DHCP,



and VPN issues.

- Documentation & Asset Management:

- Documenting technical issues and resolutions in the ticketing system to build a knowledge base.
- Maintaining inventory records of IT assets (hardware/software licenses).
- Creating user guides and training employees on IT policies.

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Core Technical Skills

- OS: Windows 10/11, macOS, Linux.
- Networking: TCP/IP, DNS, DHCP, VPN, Wi-Fi configuration.
- Hardware: Desktop/laptop repair, printer troubleshooting.
- Tools: Active Directory, MS Office 365, SCCM/Intune, Ticket Management

📌 desktop Engineer (Mangalore)
🏢 PUTHUR INFOTECH
📍 Mangalore