Reclaim warranty expense from suppliers-based liability ratio, additionally continuously work on improving the liability ratio in Nissan s favour, by collecting concern parts from market and establish root cause for the concern phenomenon
1. Organisational Chart
(Only Job Titles) EVP4- amieo TCS
EVP 5
EVP 6
3. Principle Accountabilities
List the expected end results that must be achieved in order to fulfil your job purpose and the activities that help in achieving these results.
Expected End Results
Major Activities
Region coverage: EUR
- Approved/rejected 8D warranty parts analysis reports
- Review supplier submitted 8D warranty parts analysis reports (WPAR) according to Nissan standard report requirement.
- Approve or reject report based on content of 8D WPAR vs Nissan standard
- Provide detailed response to supplier if report is to be rejected
- Data analysis of all warranty claims to understand recharge per vehicle/supplier/PFP
- Data analysis of top value contributing PFP to seek opportunities to increase SCB identifying target items
- Study countermeasure details & history
- Benchmark best practices from NSC globally
- Reporting of warranty SCB KPI on monthly basis to management.
Region coverage: IND Claim Analysis (GWS Vs NICBS)
Gap Should not be more than 5% Monthly Monitor & Report.
- Monthly analyse the no. of claims payment
- Validate the claims in NICBS
- Check the GAP & investigate reason & report to IS/IT or NML
- Check Wrong Claims, Wrong Suppliers, Plant Specific Claims & correct/Assigned.
Month begin & Month end activity management (End to End Activity) Monthly Activity (2 times Process)Objection Management between 2 Process.
- Exchange Rate update/ Email Setting in System.
& IS/IT Communication
- Supplier IDs update
- New liability rate update based on latest agreement
- Claim objection management release/hold
4. Major Challenges Describe the major challenges you face in carrying out your job, and what you do in order to overcome them.
Deep data analysis and standardisation of supplier warranty claim data
Different warranty conditions for different markets
5. Key Interactions
Who (internal/external) does this position interact with on a regular basis to perform this role How often and for what purpose
Internal
- Amieo TCS
- NML CC0
- NMIPL
- ISIT team
External
- NSC, RBU, Dealers
- External Auditor
6. Dimensions List the data which will reflect the scope and scale of activities concerning your job.
(These should be quantifiable numerical amounts)
KPIs
- WPAR response time
- WPAR coding application
- Chargeback Ratio & Amount Recovery
- Claim Analysis
- Begin & Month End Activity Management
7. Skills and Knowledge State the minimum acceptable proficiency for this job. Do not state incumbent-specific information.
Educational Qualifications
- Diploma / BE - Mechanical, Automobile, or equivalent with 8-10 years of experience
Relevant Experience
- Hands on experience (+6 Yrs) supplier recovery
- Hands on experience in Parts Quality Assurance in OEM or Supplier
- Sound experience on Data Analytics and solution generation
- Must have advanced level skill on Microsoft Office Excel, Word, PowerPoint,
- Should have good understanding on dealer/Vendor warranty process and dealer management system
Personal Characteristics & Behaviours
- Good communication skill
- Valuable know how of Microsoft office to prepare management presentations.
- Good interpersonal skills for interaction with various stake holders
- Good logical thinking
8. Approval
Comments
Job Holder
Immediate Superior
Next Level Senior
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📌 Deputy Manager - Tcs (Warranty) (Chennai)
🏢 Nissan Technical Centre
📍 Chennai
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