JOB PURPOSE

Reclaim warranty expense from suppliers-based liability ratio, additionally continuously work on improving the liability ratio in Nissan’s favor, by collecting concern parts from market and establish root cause for the concern phenomenon

PRINCIPLE ACCOUNTABILITIES

Approved/rejected 8D warranty parts analysis reports

Review supplier submitted 8D warranty parts analysis reports (WPAR) according to Nissan standard report requirement.

Approve or reject report based on content of 8D WPAR vs Nissan standard

Provide detailed response to supplier if report is to be rejected

REGION coverage: AMIEO (Africa/India/Europe only)

Claim Analysis & Supplier Chargeback Reporting

Improve supplier chargeback recovery ratio

Data analysis of all warranty claims to understand recharge per vehicle/supplier/PFP

Data analysis of top value contributing PFP to seek opportunities to increase SCB identifying target items

Study countermeasure details & history

Benchmark best practices from NSC globally

Reporting of warranty SCB KPI on monthly basis to management.

REGION coverage: IND

Claim Analysis (GWS Vs NICBS)

Gap Should not be more than è 5% Monthly Monitor & Report.

Monthly analyze the no. of claims payment

Validate the claims in NICBS

Check the GAP & investigate reason & report to IS/IT or NML

Check Wrong Claims, Wrong Suppliers, Plant Specific Claims & correct/Assigned.

REGION coverage: IND

Month begin & Month end activity management (End to End Activity)

Monthly Activity (2 times Process)

Objection Management Ă  between 2 Process.





Exchange Rate update/ Email Setting in System. & IS/IT Communication

Supplier IDs update

New liability rate update based on latest agreement

Claim objection management release/hold

MAJOR CHALLENGES escribe the major challenges you face in carrying out your job, and what you do in order to overcome them.

Deep data analysis and standardization of supplier warranty claim data

Different warranty conditions for different markets

KEY INTERACTIONS Who (internal/external) does this position interact with on a regular basis to perform this role? How often and for what purpose? Internal

External

AMIEO TCS

NML CC0

NMIPL

ISIT team

NSC, RBU, Dealers

External Auditor

DIMENSIONS

KPIs

WPAR response time

WPAR coding application

Chargeback Ratio & Amount Recovery

Claim Analysis

Begin & Month End Activity Management

EDUCATIONAL QUALIFICATIONS

Diploma / BE - Mechanical, Automobile, or equivalent with 8-10 years of experience

RELEVANT EXPERIENCE

Hands on experience (+6 Yrs) supplier recovery

Hands on experience in Parts Quality Assurance in OEM or Supplier

Sound experience on Data Analytics and solution generation

Must have advanced level skill on Microsoft Office – Excel, word, PowerPoint,

Should have good understanding on dealer/Vendor warranty process and dealer management system

PERSONAL CHARACTERISTICS & BEHAVIOURS

Good communication skill

Positive know how of Microsoft office to prepare management presentations.

Good interpersonal skills for interaction with various stake holders

Good logical thinking

Chennai India

📌 Deputy Manager - TCS (Warranty) (Chennai)
🏢 Nissan Motor
📍 Chennai