Job Title : Assistant / Deputy Manager- Quality - Physiotherapy (Max Healthcare)

Location : Max Hospital Vaishali

JOB PURPOSE : Responsible for the Clinical and Service Quality Assurance functions of Max@Home Physiotherapy service line. Ensuring planning, coordination, control, and continuous improvement of processes and methods that are established to control the quality.

KEY RESPONSIBILITIES

OJT for all the therapists/PT attending to patients at home

- Service Quality training classroom sessions for all PTs
- Creating SOPs for Physio quality
- Maintain and own escalation matrix for Physio along with RCA-CAPA, closure of any escalation
- Supporting the business for any recent initiatives for Physio
- Maintain active patient renewals and work towards retention
- Conduct quality checks and balances
- Owns the quality vertical in line with NABH/JCI guidelines




- Travelling across of Max@Home locations to ensure adherence to compliances .

KEY PERFORMANCE INDICATORS

- Zero Adverse Events(Falls/Burns,etc)
- Product training
- Customer feedback and Handling Escalations
- Support in framing SOPs for quality Management
- Governance on Physiotherapy value proposition
- Overall Max@Home clinical & Service Quality
- Managing and supporting audits for Max@Home

Qualifications : BPT/MPT/B.Sc/M.Sc along with Hospital Administration course preferable

Experience : 5+ years experience in a Quality Control / Assurance area

Interested candidates may send their profiles

[email protected]

Deen : (phone hidden)

Regards

📌 Assistant Manager - Quality - Physiotherapy (Max Vaishali) (Ghaziabad)
🏢 Max Healthcare
📍 Ghaziabad