Roles and Responsibilities

- Duties and Responsibilities:
- • Resolve customer questions, complaints, and inquiries.
- • Document within designated systems the detailed notes of all customer
- interactions and/or account transactions.
- • Ensured customer contact information is contained within designated platforms
- by adding, deleting, and changing data as required.
- • As necessary, educate the customer or their designated representative on the
- terms of the loan agreement.
- • Meet minimum individual and departmental goals and service level benchmarks.
- • Adhere to all company policies and procedures.
- • Execute duties in accordance with all State and Federal laws inclusive of Fair
- Debt Collection Practices Act.
- • Complete all designated GreenSky required actions, benefits selection,
- compliance training, etc.
- - Required Competencies:
- • Robust verbal and written communications skills
- • Displayed sense of ownership
- - The primary responsibilities of a collections representative would be:
- • Manage large amounts of incoming and outgoing calls




- • Ability to understand the customer financial situation through FFQs, probing and providing assistance and plans to collect
- the dues.
- • Should have a clear understanding of delinquency levels and buckets.
- • Answer calls professionally to provide information about products and services, take/ cancel orders, or obtain details of
- complaints.
- • Identify and assess customers needs to achieve satisfaction
- • Build sustainable relationships and trust with customer accounts through open and interactive communication
- • Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as
- actions taken. Process orders, forms and applications.
- • Follow up to ensure that appropriate actions were taken on customers' requests.
- • Refer unresolved customer grievances or special requests to designated departments for further investigation.
- Competencies and Skills Required
- Customer Service Executive
- - FOR INTERVIEW PLEASE CALL
- - call Aditi@(phone hidden)
-

📌 Openings For Top BPO Specialist Collections/Bankruptcy 8lks (Pune)
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