Experience

- 12+ years infrastructure/SRE/DevOps; 5+ years leading DevOps, SRE, or SaaS Ops teams (410 FTE) in India
- Personally owned a multi-tenant SaaS production workplace: ran on-call, commanded Sev1 incidents, wrote blameless post-mortems
- Healthcare SaaS experience strongly preferred; comparable regulated-industry experience (financial services, regulated SaaS, PCI/SOX) acceptable
- Comfortable reporting to a US-based manager with a 9.5-hour timezone offset

Technical Depth

- Microsoft Azure: App Service, SQL Database, Storage, AAD, networking — operating experience at production scale
- Observability: Azure Application Insights, Log Analytics, KQL queries, OpenTelemetry, structured logging
- CI/CD: Azure DevOps Pipelines (preferred) or GitHub Actions; Terraform/Bicep IaC
- Database:



SQL Server / Azure SQL — query plan analysis, indexing strategy, performance tuning under production load
- Security: Defender for Cloud, Sentinel, Key Vault, certificate management, mTLS configuration

Leadership

- Demonstrated coaching and reskilling capability (engineers from adjacent specialties into SRE/DevOps)
- Excellent written communicator in English — runbooks, post-mortems, executive status updates
- Comfortable with US-overlap working hours (typically 6:30–10:00 PM IST) for daily handoff — non-negotiable
- Calm under incident pressure; teaches calm to the team

📌 Saas Operations Manager (Pune)
🏢 Saisystems Health
📍 Pune