- Coordinating day-to-day operations
- Driving daily numbers.
- Devising and setting up objectives to boost company productivity.
- Responsible for smooth transition of day to day operations.
- Implementing workflow procedures based on direction from HOD/ reporting supervisor
- Leave planning : Manage discussions and plan for following months
- Adhere to Quality Standard Document
- Deployment : Allocate targets and assign CSEs for call monitoring
- Meeting Deadlines : Ensure to have daily targets met by the team and cause no delay in feedback closures for CSEs on calls monitored
- Ensure timely closure of tasks mandated by clients
- Display strategic partnership with stakeholders for continuous improvement and client value addition
- Lead Leadership Call Listening sessions and bring valuable insights / themes to the table
- Generate insights from regular and exceptional call monitoring; conduct RCA for all the portfolios that he / she supports; work with Operations and Compliance Teams to come up with POA
- People management: Conduct regular 1-0-1s; challenge, support and appreciate; forecast attrition through EWS tracking; conduct engagement activities
Job Category: Operations (RCM)
Job Type: Full Time
Job Location: Pune IN
Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.