3. Role Summary: We are seeking a dynamic and experienced Deputy Manager – Operations (E-commerce) to lead and manage our e-commerce client portfolio. The ideal candidate will possess a strong background in BPO operations, especially within the e-commerce domain, and will be responsible for driving performance, client satisfaction, and process excellence across multiple service lines including customer support, order management, vendor onboarding, order cancellations, and logistics coordination.
4. Job Location: Mumbai.
5. Qualification: Bachelor’s degree.
6. Personal attribute: Self-motivated & highly driven to meet goals & deadlines
7. Experience: Minimum 6 years’ experience in Ecommerce Operation
8. Compensation: Market competitive
9. Key Responsibility:
1. Will be Project Manager handling one or few projects, guiding the leads and owning the deliverable and the team performance
2. Will have to communicate with client, onsite manager and Offsite Project manager
3. Act as a primary solution provider to Client for the project that’s been managed
4. In addition to providing a remarkable customer experience, associate is expected to address system issues, identify and implement process improvements,
develop internal documentation and contribute to a team environment, all while adhering to service level agreements for phone, email
5. Handle the team(s) and help them by resolving their project related queries
6. Responsible for training for any new project requirement received from client and new trainees/replacements in the team
7. Productivity enhancement and quality improvement quarter on quarter
8. Should have hands on experience in generating reports (excel) and creating process documents
9. Works with multiple technology applications and features to resolve Seller/Partner issues
10. Demonstrates the ability to work independently while using client’s knowledge base resources, policies and procedures
10. Mandatory: Should have been in people management roll atleast for 2+ years and above
Excellent Verbal and Written Communication Skills
Should be from ecommerce industry back ground (content/cataloging, etc)
Should have extensively used MS Excel (Lookup, Pivot, reporting’s, etc)
Ability to work under pressure and deliver under tight deadlines.
Versatile to work in Rotational as well as US shifts