Job Title: Deputy Manager – Counseling (Admissions & Tele-Counseling) Location: Mohali, Punjab (Onsite) Company: Chandigarh University Employment Type: Full-Time | Permanent Industry: Education / EdTech Department: Admissions / Inside Sales / Counseling Working Hours: 9:30 AM – 5:30 PM (Day Shift) Compensation: ₹7.5 – ₹9 LPA (₹60,000 – ₹75,000 In-hand) About the Role Chandigarh University is seeking an experienced and performance-driven Deputy Manager – Counseling to lead admissions and tele-counseling operations. The ideal candidate will possess strong leadership capabilities, a proven track record in admissions or inside sales, and the ability to drive team performance, student conversions, and revenue growth.

Key Responsibilities Team Leadership & Performance Management - Lead, mentor, and manage a team of 30–70 Tele-Counselors.

- Establish performance benchmarks and ensure achievement of admissions targets.
- Conduct regular performance reviews, coaching sessions, and team development initiatives.
- Foster employee engagement and drive retention strategies. Admissions & Revenue Management - Drive admissions conversions and revenue generation through effective counseling strategies.
- Monitor and optimize lead conversion rates and admissions funnel performance.
- Ensure timely follow-up and closure of prospective student inquiries.
- Develop and execute strategies to achieve enrollment objectives.

Operations

Management - Oversee daily tele-counseling operations and productivity metrics.

- Manage lead allocation, call distribution, and workflow efficiency.
- Ensure compliance with organizational processes,



quality standards, and best practices.
- Continuously improve operational effectiveness and turnaround times. Training & Development - Coach team members on counseling techniques, objection handling, and sales excellence.
- Identify training needs and conduct capability-building initiatives.
- Develop future leaders through structured mentoring and succession planning. MIS & Analytics - Monitor key performance indicators (KPIs), conversion metrics, and revenue performance.
- Prepare and present daily, weekly, and monthly MIS reports.
- Utilize data-driven insights to improve decision-making and business outcomes.

Desired Candidate

Profile - Graduate in any discipline.

- Minimum 6 years of experience in Tele-Counseling, Admissions, Inside Sales, Telesales, or Call Center Operations.
- Proven experience managing teams of 30–70 members.
- Strong understanding of admissions processes, lead management, and conversion strategies.
- Expertise in CRM systems, performance management, and reporting.
- Excellent communication, leadership, stakeholder management, and analytical skills.
- Prior experience in the Education, University, or EdTech sector will be preferred.

Why Join

Us?

- Competitive compensation package.
- Opportunity to lead large-scale admissions operations.
- Fast-track career progression within a reputed educational institution.
- Dynamic, team-oriented, and performance-oriented work environment.
- Continuous learning and professional development opportunities.

Apply Now

Interested candidates may share their updated resume at: ? [email protected] ? (phone hidden)

📌 Deputy Manager (Chandigarh)
🏢 Chandigarh University - HR Department
📍 Chandigarh