: E-commerce Operations Lead

Designation: Deputy General Manager (DGM) – E-commerce Operations Function: E commerce / Digital Business

Reports To: Head of E-commerce

Omni Team Size: 10

Direct reports Location: Mumbai

Role Summary

We are looking for a seasoned E-commerce Operations Lead to own the end-to-end performance of our website business — from catalogue and site operations to sales, P&L;,

and brand relationships. This is a leadership role for someone who thrives on owning numbers, running a lean and effective online storefront, and building a high performing team.

Key Responsibilities

Website & Catalogue Operations

Own the full catalogue lifecycle — onboarding, listing quality, categorization, content,

and pricing accuracy across the website

Drive website operations end-to-end: uptime, UX/UI improvements, checkout flow,

search & discovery, and merchandising

Partner with tech/product teams to prioritize and ship platform improvements

Sales & P&L; Ownership

Own the website’s revenue targets, margins, and full P&L; — pricing, promotions,

discounting strategy, and cost efficiency

Track and report on key metrics: GMV, conversion rate, AOV, CAC, contribution margin,

inventory turns

Build monthly/quarterly business plans and forecasts; course-correct based on performance

Brand & Vendor Management

Lead commercial negotiations with brand partners — margins, terms, marketing support,

exclusivity,



and stock commitments

Build and manage strong, long-term relationships with brand and vendor partners

Ensure brand compliance with catalogue, pricing, and operational standards

Team Leadership

Lead, mentor, and grow a team across catalogue, site operations, and sales functions

Set goals, review performance, and build capability within the team

Foster a culture of ownership, speed, and accountability

Cross-functional Collaboration

Work closely with marketing, supply chain/warehouse, customer service, and tech teams to ensure smooth end-to-end operations

Represent e-commerce operations in leadership reviews

Requirements

- 10+ years of experience in e-commerce operations, online retail, or D2C/marketplace
- businesses; candidates with a marketplace background (e.g. Amazon, Flipkart,
- Myntra, Nykaa, etc.) strongly preferred
- Proven experience owning a website P&L; with strong commercial and analytical acumen
- Hands-on experience managing catalogue and website operations at scale
- Demonstrated success negotiating with brands/vendors on commercial terms
- Strong people leadership experience — has built and managed teams
- Excellent stakeholder management skills across tech, marketing, and supply chain
- Advanced proficiency in Excel/data analysis; familiarity with e-commerce platforms and
- analytics tools

📌 Deputy General Manager (Mumbai)
🏢 Shoppers Stop
📍 Mumbai