Analyst - Delivery Operations

Key Responsibilities:

- Own end-to-end contract-to-delivery setup by creating and maintaining Jira epics/deliverable records and governing deliverable metadata (dates, specs, cadence, security/encryption, delivery location, and client technical contacts) across first deliveries, ongoing deliveries, and redeliveries.

• Drive post-sale delivery operations and contract governance by progressing deliverables through lifecycle stages, enforcing SharePoint folder standards , proactively managing renewals/terminations, and ensuring deliveries do not occur past contract end dates.

- Configure deliverables and feeds in the delivery platform: link scripts, set quality checks, and build delivery schedules.
- Serve as a configuration gatekeeper to ensure project tracking and code changes are reflected in the delivery platform.
- Monitor active-state deliverables daily to keep the delivery tracking board accurate, complete, and current.
- Execute clean handoffs from active state to steady state, including delivery team assignments and ownership transitions.
- Serve as the operational liaison across Engagement, Technical Operations, QA, and Business Operations during active-state delivery—maintaining project records, aligning delivery/provisioning needs, and ensuring contract and tracking system accuracy.

• Own team-facing delivery communications by managing inbound questions and operational notifications, escalating risks as needed to support on-time, compliant deliverables.

- All other duties, as assigned.

What You Bring

Mandatory Requirement

- 7+ years in operations management, delivery operations, or project management — ideally in data, analytics, life sciences, or healthcare.
- Jira power-user skills: epics, subtasks, custom workflows, filters, board management, and dashboard reporting.



You treat the tracking system as a delivery tool, not an afterthought.
- Proven cross-functional execution: you've run complex, multi-step workflows across teams that don't report to you, and you've kept everything on track.

• Familiarity with data delivery pipelines: you understand ETL concepts , scheduling, secure file transfer, and what can go wrong between "data is ready" and "client has it."

- Exceptional attention to detail across dozens of concurrent deliverables — you catch the missed date or wrong encryption flag before it becomes an incident.
- Clear, direct communication — written and verbal — with the confidence to drive accountability without positional authority.
- Nice to Have (but we'll teach you what you don't know)
- Experience with real-world data (RWD) delivery in life sciences or healthcare.
- Hands-on exposure to Azure DevOps, Redshift, or Airflow (or similar orchestration/infrastructure tools).

• Familiarity with automated data quality frameworks, data dictionaries , and/or codebooks.

- Experience documenting processes in Confluence or similar collaboration platforms.

How You'll Know You're Succeeding

These are the outcomes we'll measure together in your first year:

- The tracking system is trustworthy — anyone can open Jira and see the true state of every contract, deliverable, and delivery record without asking you.
- Delivery system stays up to date — platform configurations are accurate, validated, and decommissioned on schedule.
- Handoffs are seamless — no information gaps between teams; recent team members can pick up context from your documentation alone.
- Risks surface early operational issues are identified & mitigated before they impact clients/ Data quality
- Delivery SLAs consistently met work advances on schedule with minimal escalations.

📌 Delivery Operations - 10 years ( Healthcare ) Immediate joiners (India)
🏢 ResourceTree Global Services
📍 India