– Delivery Head Location : Cochin or Trivandrum (Kerala) Role Summary The Delivery Head is responsible for leading and governing the end-to-end delivery portfolio across strategic regions.The Delivery Head will drive predictable, high-quality delivery outcomes while ensuring strong governance across financials, customer satisfaction, talent utilization, and operational efficiency. The role will also champion AI-led delivery governance, data-driven decision making, and scalable delivery practices aligned to transformation goals. Key Responsibilities

Delivery & Customer Excellence

Own and govern delivery execution across the assigned regional portfolio (APAC+ME+Europe+Rest of Americas).

Drive strong delivery discipline and governance across project lifecycles.

Ensure delivery teams consistently meet customer commitments and contractual obligations.

Drive Industry aligned and AI-enabled delivery best practices, metrics, and governance frameworks across regions.

Ensure effective program reviews and leadership reporting cadence

Establish proactive escalation management and issue resolution mechanisms.

Improve customer confidence through predictable execution and transparent governance.

Business & Financial Accountability

Own portfolio financial performance including:

Revenue

Gross Margin (GM)

Resource Utilization Index (RUI)

Revenue Per Employee (RPE)

Cost Per Employee (CPE)

Drive operational efficiency and productivity improvements across engagements.

Ensure accurate forecasting, financial planning, and margin governance with high diligence.





Identify risks and opportunities early and take corrective actions proactively.

Drive delivery plans of high value proposals working with practices and regional teams

Customer Satisfaction & Stakeholder Management

Drive strong customer relationships across regions and accounts.

Own and improve CSAT and ESAT

Partner closely with account leadership, consulting, engineering, and practice teams to ensure account growth and aligned customer outcomes.

Conduct regular governance reviews with customers and internal stakeholders.

AI-led Delivery Governance

Work with AI CoE to integrate AI into delivery management and operational processes

Ability to drive AI adoption, define governance practices, and lead AI-enabled transformation initiatives across delivery portfolios

Build AI-first delivery operating models and execution frameworks

Ensure weekly AI-driven delivery dashboards are published with actionable insights on:

Delivery health

Financials

Utilization

Risks and dependencies

Quality indicators

Productivity trends

Leverage AI and automation for delivery insights,Resource optimization and Risk identification across portfolios.

People Leadership & Culture





Build a high-performance AI-aware delivery organization focused on accountability, collaboration, and continuous improvement.

Strengthen team communication, engagement, and delivery culture across geographies.

Own and improve ESAT

Drive strong delivery leadership practices and succession readiness.

Foster a culture of ownership, customer centricity, innovation, and execution excellence.

Desired

Profile

Strong global delivery leadership experience in consulting and digital transformation programs.

Proven ability to manage large distributed delivery portfolios across multiple regions.

Strong financial acumen and portfolio governance capabilities.

Expertise in delivery management, program governance, and operational excellence.

Strong understanding of AI-assisted software development practices

Experience in identifying AI-led transformation opportunities within client engagements

Strong stakeholder management and executive communication skills.

Ability to lead large cross-functional and multicultural teams.

Solid decision-making, problem-solving, and execution orientation.

Experience & Qualifications

22+ years of experience in technology delivery, consulting, or digital transformation leadership roles.

Proven track record in managing large-scale global delivery portfolios of over 25 MUSD.

Experience in travel, transportation, or enterprise digital transformation domains is preferred.

Strong exposure to global customer engagement and distributed delivery models.

📌 Delivery Head (Kerala)
🏢 IBS Software
📍 Kerala