o Create and maintain daily checklists for system health and operational tasks. o Regular monitoring of alerts, incidents, and logs to ensure system integrity.
1. Proxy Support:
o Troubleshoot proxy server-related issues and ensure uninterrupted internet access. o Respond to user issues related to website access and provide temporary exceptions when needed.
o Categorize uncategorized URLs for appropriate filtering and compliance.
1. Incident & Request Management:
o Create and manage support tickets on OEM portals for vendor-related issues. o Respond to user requests, resolve incidents, and ensure proper documentation.
1. Data Management & Maintenance:
o Perform regular data backups and ensure restoration procedures are in place.
o Purge old databases as per data retention policies.
1. Security & Compliance:
o Mitigate vulnerabilities identified during Vulnerability Assessment (VA). o Address findings from MBSS (Minimum Baseline Security Standards) assessments.
o Block IOCs (Indicators of Compromise) to prevent security threats and contain incidents.
o Provide necessary evidence and documentation for audits and compliance reviews.
1. Reporting & Documentation:
o Generate weekly reports, dashboards, and maintain monthly operational trackers. o Maintain detailed documentation of processes and incident resolutions.