Role Overview The selected candidate will be responsible for delivering exceptional customer experiences through voice- based interactions, resolving customer queries, handling service requests, and driving sales conversions depending on the assigned process.
Key Responsibilities
Customer Support – Voice Process
- Handle inbound and outbound customer calls professionally.
- Resolve customer queries, complaints, and service requests efficiently.
- Provide accurate information regarding products and services.
- Maintain high levels of customer satisfaction and service quality.
- Document customer interactions in CRM systems.
- Escalate complex issues to relevant teams when required.
- Meet productivity, quality, and compliance metrics.
- Follow company policies and process guidelines.
Telesales Executive
- Make outbound calls to prospective and existing customers.
- Explain products, services, and promotional offers.
- Generate leads and achieve sales conversions.
- Cross-sell and upsell products as per business requirements.
- Build and maintain long-term customer relationships.
- Achieve daily, weekly, and monthly sales targets.
- Maintain accurate customer records in CRM systems.
- Follow up with customers to maximize conversion rates.
Pay: ₹8,867.44 - ₹28,760.52 per month
Work Location: In person
📌 Customer Support & Telesales executive (Chennai)
🏢 Shahiflyer
📍 Chennai
Reply to this offer
Impress this employer describing Your skills and abilities, fill out the form below and leave Your personal touch in the presentation letter.