customer support team leader (Kochi)

customer support team leader (Kochi)

06 Aug
|
PolicyBazaar
|
Kochi

06 Aug

PolicyBazaar

Kochi

Roles and Responsibilities :

- Lead a team of customer support agents to achieve daily targets and improve overall performance.

- Develop and implement strategies to reduce attrition rates, shrinkage, and increase agent productivity.

- Monitor key performance indicators (KPIs) such as first call resolution rate, average handling time, and customer satisfaction scores.

- Collaborate with other teams to resolve complex issues affecting the voice process.

Job Requirements :

- 3-7 years of experience in BPO/Call Centre environment with expertise in voice process management.

- Proven track record in reducing attrition rates through effective leadership and employee engagement initiatives.

- Robust understanding of KPIs related to customer service operations, including first call resolution rate, average handling time, etc.

📌 customer support team leader (Kochi)
🏢 PolicyBazaar
📍 Kochi

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