About The Company Mera Laundry is a rapidly expanding laundry and garment care provider dedicated to delivering reliable, high-quality services to both individual and business clients. Our focus is on providing convenience, efficiency, and consistency through streamlined processes and the use of modern equipment to manage customer orders effectively.

At Mera

Laundry, we prioritize integrity, accountability, and a customer-first approach, fostering an environment where our team members can contribute to continuous service improvements and operational excellence. Our commitment to quality and customer satisfaction has positioned us as a trusted name in the laundry industry, driving growth and innovation in our services.

About The Role The Customer Support Specialist at Mera Laundry is a full-time, on-site position based in Bengaluru. This role is pivotal in ensuring excellent customer service by assisting clients with their laundry service inquiries and requests. The specialist will handle day-to-day interactions through phone calls, messages, and face-to-face communication, addressing questions related to orders, pickups, deliveries, billing, and overall service quality.

The role involves documenting customer interactions meticulously, coordinating with the operations and delivery teams to ensure seamless service, and tracking recurring issues to identify opportunities for process enhancements. Additionally, the specialist will provide basic technical support related to order tracking systems or mobile applications, ensuring customers receive accurate information and follow-up to confirm satisfaction. The ideal candidate will demonstrate professionalism, empathy, and clear communication skills, maintaining high service standards at all times.





Qualifications Candidates should possess strong customer support skills with a demonstrated focus on delivering exceptional customer satisfaction. Excellent interpersonal skills and professional communication abilities are essential. The role requires technical support capabilities to assist customers with basic system or application-related issues.

Analytical skills are important to identify patterns in customer complaints and suggest operational improvements. Prior experience in customer-facing roles within services, retail, or logistics sectors is preferred. Candidates must be comfortable working in office in Bengaluru, managing multiple queries efficiently, and prioritizing tasks effectively.

Proficiency in English is mandatory, and knowledge of local languages will be considered an advantage. A minimum of a high school diploma is required; however, a bachelor’s degree in any field is beneficial for candidates seeking to enhance their career growth within the organization.

Responsibilities The Customer Support Specialist will be responsible for handling all customer inquiries professionally and efficiently.

Key responsibilities include responding promptly to phone, message, and in-person queries, providing accurate information about services, and assisting with order placements, pickups, and deliveries. They will document customer interactions thoroughly for record-keeping and analysis purposes,



ensuring all issues are addressed in a timely manner. The role requires close coordination with the operations and delivery teams to facilitate smooth service execution and resolve any logistical issues.

The specialist will also monitor recurring customer complaints or technical issues, providing feedback to management for process improvements. Providing basic technical support related to order tracking apps or systems is part of the role, ensuring customers are able to track their orders seamlessly. Follow-up communication to confirm resolution and customer satisfaction is vital, along with maintaining a professional, empathetic attitude in all interactions.

Benefits Mera Laundry offers competitive compensation packages along with opportunities for professional growth and development. Employees benefit from a dynamic and supportive work environment that encourages continuous learning. Other benefits include health insurance, paid leave, and employee discounts on laundry services.

We promote work-life balance and recognize the importance of employee well-being, providing a positive atmosphere where team members can thrive. Additionally, employees have access to ongoing training programs to enhance their skills and knowledge, supporting their career advancement within the organization.

Equal Opportunity Mera Laundry is an equal opportunity employer committed to fostering an inclusive workplace. We do not discriminate based on race, religion, gender, age, disability, or any other protected characteristic. We believe in providing equal employment opportunities to all qualified candidates and are dedicated to creating a diverse and welcoming environment where everyone can contribute to our shared success.

📌 Customer Support Specialist (India)
🏢 Netrolynx AI
📍 India