Customer Support Specialist A leading European manufacturer establishing its India shared-services centre Location: Bengaluru, Mumbai, Delhi NCR, Hyderabad, Pune, Chennai, Kolkata, Ahmedabad — or Remote (India) About the Company A leading European manufacturer is establishing its India shared-services centre and has partnered with Flexiple to hire its support team. You will support business customers and internal partners across regions, helping a long-established company run smoothly from India. Flexiple is a managed marketplace that helps global companies build high-performing teams and GCCs in India.
Role Overview As a Customer Support Specialist, you will own a portfolio of accounts and queries, resolve issues with care, and become the dependable point of contact customers come back to.
Key Responsibilities Account Support - Resolve product, order, and account queries across email and chat
- Own a set of accounts and build trusted, ongoing relationships
- Document interactions and keep account records accurate Coordination & Quality - Work with sales, operations,
and technical teams on resolutions
- Maintain service standards and contribute to support documentation Ideal Candidate Profile - 1 to 5 years in customer support, account support, or a service role
- Clear written and spoken English and a methodical approach
- Strong attention to detail and follow-through
- A reliable remote-work setup and comfort with support tools Preferred Qualifications - Experience in a B2B, manufacturing, or shared-services workplace
- Familiarity with CRM and ticketing tools
- Comfort with a partial European time-zone overlap What We Offer - A founding support seat at a European manufacturer's India centre
- Remote-friendly, pan-India hiring with long-term placement
- Stable, long-term work with an established global company
- One application considered for this and future matched roles Hiring Process HR Screening → Assignment → Leadership Round 1 → Leadership Round 2 → Culture Fit
📌 Customer Support Specialist (India)
🏢 Flexiple
📍 India
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