- Handle inbound calls related to case status, documentation requirements, and general inquiries while delivering exceptional customer service.
- Proactively communicate case updates through phone calls, emails, text messages, and client portals.
- Manage outbound calls to government agencies, healthcare providers, pharmacies, employers, insurance companies, and other third parties to obtain case updates and required documentation.
- Request, collect, and track medical, pharmacy, employment, and other supporting records from clients and external parties.
📌 Customer Support Representative US process (Noida)
🏢 Solarix Technologies
📍 Noida
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